Heather Haglund
Willits,CA
Summary
Inside Sales Coordinator that posses skills and abilities to preform assignments and demonstrate understanding of systems and processes and applies techinical administrative skills related to the position. I strive to accomplish assigned work as scheduled while meeting standards for quality and productivity. I demonstrate accurate through and neat work. I work well with others, listen effectively and seek to understand different view points.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Inside Sales Team Lead
LEEF Labs
01.2023 - Current
- Enhanced team performance, providing ongoing training and support to all members.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth.
- Worked closely with other departments to ensure orders were completed and delivered in a timely and On Brand fashion.
- Targeted prospective clients by reviewing business directories, building database of leads.
- Used Mondays, Office 365, Business Central and One Drive to maintain company database with essential account and sales information.
Secretary
Tokin Terps Farm
01.2018 - 01.2023
- Obtained Business Permits, Regulatory Permits and Licenses.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed all Compliance Projects and Reporting to the Required Entities such as the State California, The Department of Fish and Wild Life and the Water Board.
- Tracked Inventory and Managed Quality Control of Product.
Receptionist
Redwoods Rural Health Center
01.1995 - 05.1999
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with Multiple Providers in 7 Different Modalities Including Dental, Acupuncture, Counseling, Chiropractic and Massage.
- Made Appointments and appointment confirmation phone calls. Filed Records, requested Records from other offices.
- Many other clerical duties
- Kept reception area clean and neat to give visitors positive first impression.
Restaurant Hostess
Waterwheel Restaurant
04.1993 - 01.1995
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Phoenix High
Lincoln, CA01-1993
Skills
- Client support
- Sales tracking
- Market Knowledge
- Cross-functional collaboration
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Listening skills
Certification
OSHA 30 Certified
Timeline
Inside Sales Team Lead
LEEF Labs
01.2023 - Current
Secretary
Tokin Terps Farm
01.2018 - 01.2023
Receptionist
Redwoods Rural Health Center
01.1995 - 05.1999
Restaurant Hostess
Waterwheel Restaurant
04.1993 - 01.1995
OSHA 30 Certified
High School Diploma -
Phoenix High
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