Operations Manager
Heather Haider
Beaver Dam,WI
Summary
I have worked in healthcare, 35yrs, retail for 10 and drove Quade axle dump truck, and layed sewer and septic pipe. With a family owned construction company. Also own my own in home health care where I provided care, as earlier in my careers, working with state appointed clients who were physically and cognitive disabilities. Attention to detail, and customer service under stress in a fast pace environment is where I thrive. Looking for care coordinator or schedueling, something with a challenge that I am absolutely ready for. Enterprising [Job Title] successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Preferably looking for a remote position, which could lead to a relocation.
Overview
33
33
9
9
1 Assistant Manager
Work History
Owner/Operator
Heathers' Helping Hands
04.2004 - Current
- Running daily operation for an in-home health care business and overseeing appointments, new client meetings and recoding all contact as it pertains to daily scheduling and patient needs
- Continual contact with Doctors and pharmacies to continually keep patient dosing and medication effects
- Including timing, and any other directions to be followed.
- Worked closely with customers and family processing sales orders, pricing quotes
- Also attending to employee needs as well keeping all records up to date and making sure employees are knowledgeable to each customer.
Assistant Manager, Retail Manager, Office Manager
Mrs. Green Jeans Retail and Clothing Store
06.1997 - 10.2007
- Operate day to day operations for a 300k Retail Consignment shop
- Duties included were opening, closing, supervision of youth and adult employees, ( including scheduling, assign duties daily according to need ).In a fast paced environment a day may include accounts payable, accounts receivable, to give the customers their account information
- They may bring in a leather jacket they want to sell for a certain amount, we then sell, and put their money into their account
- While our fee is put into our system
- Management was also in charge of pricing ,and displaying merchandise
- Others donated clothes and we sold
- There were three times a year where we worked with Salvation Army, St,Vincents, and donate the unsold items to make room for new
- At that time the consignee could opt to pick up unsold items, leave to try to see for another 4 months, or donate
- Deposits were daily as well and pay days were bi-weekly
- There was a time when the owners were also renting tuxedos for proms and weddings
- Unfortunately, the family owned business was devastated by a tornado which took their home, and the owners husband
- The owner herself was in ICU for several months
- At that point we, ( her daughters and i, as i was like family and had known them for 1990 ) Decided it best to sell the shop.
Education
Associate's degree - Business Management
Moraine Park Technical College
FDL, WI06.2025
Currently Attending-part-time - Office Suite-word, excel, Administrative assistant
M.P.T.C
Beaver Dam, WI09.2017
State And Federal Certification/Medication Admin. - Healthcare
MPTC
Beaver Dam, Wisconsin06.2012
High School Diploma - General
Dodgeland High School
Beaver Dam, WI08.1990
Skills
- Cash
- Cash handling
- Closing
- Inventory
- Multitasking
- Fundraising
- Retail Management
- Pricing
- Store Management Experience
- Restaurant experience
- Laboratory experience
- Commercial Driving
- Driving
- Management
- Office Management
- Flatbed
- Delivery Driver Experience
- Nursing
- Supervising Experience
- Box Truck
- Manufacturing management
- Relationship management
- Intake
- Dealership experience
- Customer service
- Medical terminology
- Restaurant management
- Leadership
- P&L Management
- Guest services
- Assistant Manager Experience
- Merchandising
- Forecasting
- Customer Relationship Management
- Strategic Planning
- Research
- Tractor-Trailer
- Budgeting
- Supply Chain
- Sales
- Freight Experience
- Operations Management
- Negotiation
- Memory care
- Hospice care
- Microsoft Outlook
- Microsoft Excel
- Computer skills
- Event Planning
- Google Docs
- Process improvement
- Profit & loss
- Project management
- Child & family counseling
- Marketing
- Cash register
- Hospitality
- Retail sales
- Welding
- Assembly
- Manufacturing
- Quality control
- Supply chain
- Operations management
- Employment & labor law
- Medication administration
- Caregiving
- Hoyer lift
- Senior leadership
- Home Care
- Vital Signs
- Dementia Care
- Alzheimer's Care
- Swimming
- Autism Experience
- Shipping & receiving
- Stocking
- Load & unload
- Heavy lifting
- Team management
- Supervising experience
- Childcare
- Data collection
- Vital signs
- Special education
- HVAC
- Office management
- Mentoring
- Banking
- Long term care
- Shift management
- Conflict management
- Store management
- Direct sales
- Windows
- Accounting
- Customer relationship management
- Organizational skills
- Time management
- Operating systems
- Psychiatry
- Acute care
- Behavioral health
- Psychiatric care
- HIPAA
- Medical documentation
- Medical records
- Patient care
- Applied behavior analysis
- Working with people with developmental disabilities
- Communication skills
- Home & community care
- Education administration
- Fair Housing regulations
- Financial services
- Outbound calling
Certification
- CNA, 05/1990, 10/2016
- CDL Class B, 08/1990, 03/2014
- Food Handler Certification, 04/2021, 10/2022
- Bartender License
- Medication Aide, 12/2023, Present
- Paraprofessional Certification
- Driver's License
- CPR Certification
- CDL A
- Bonded
Additional Information
- Key Strengths
- Working in diverse work environments offers exceptional relationship and skills in business.
- Account penetration and customer product conversions achieved by adapting quickly to changing business demands and applying a customer-centric sales message, all impacting bottom-line results Areas of Expertise. Extensive customer relationships. Multitasking with various day to day operations., Cash handling including opening, closing, and deposits. Also inventory and overseeing employees. References available upon request. I am positive and work well with all age groups. Reward verbally, and certificate for outstanding work. Take pride in a job well done and finish all tasks that I begin. I do not feel a team has "assigned" jobs, (I realize they do of course) however, I do feel if a member of a team lacks in one area, it may be due to outside influences or in-group interferences. Either way, when we work as a team and a unit, there's nothing that cannot be accomplished.
Assessments
Recruiting - Completed, 02/2022, Completed
Groups
Methodist church, 01/2016, Present, Help with fundraisers, serving free meals at the watermark, and at the church., Usher and help in any missionary activities
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer Service and Reception/Cordinator
Timeline
Owner/Operator
Heathers' Helping Hands
04.2004 - Current
Assistant Manager, Retail Manager, Office Manager
Mrs. Green Jeans Retail and Clothing Store
06.1997 - 10.2007
Associate's degree - Business Management
Moraine Park Technical College
Currently Attending-part-time - Office Suite-word, excel, Administrative assistant
M.P.T.C
State And Federal Certification/Medication Admin. - Healthcare
MPTC
High School Diploma - General
Dodgeland High School
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