Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Haines

Aptos,CA

Summary

Reliable and enthusiastic individual looking forward to providing excellent customer experiences after a dedicated time serving children and families with trauma-informed Foster care in Santa Clara County. Proven track record in enhancing customer satisfaction and sales at American Greetings through strategic merchandise displays and effective inventory management. Skilled in multitasking and problem-solving, with a strong emphasis on excellent customer service and communication. Demonstrated ability to meet critical deadlines, ensuring seamless project execution.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Retail Merchandiser

American Greetings
09.2020 - 09.2021
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Enhanced store sales through effective product placement and targeted promotions.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.

Administrative Assistant

Community Christian Church
08.2019 - 08.2020
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions for multiple campuses.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Birth and Postpartum Doula

Self Employed
04.2006 - 06.2009
  • Educated expectant families on the benefits of various childbirth methods, empowering them to make informed decisions about their birth experience.
  • Managed client needs during labor with effective pain relief techniques such as massage, breathing exercises, and positioning adjustments.
  • Eased recovery time for postpartum clients through targeted self-care strategies and referrals to appropriate healthcare providers.
  • Facilitated successful transitions into parenthood by offering practical advice on newborn routines, sleep patterns, and developmental milestones.

Education

West Valley College
Saratoga, CA

DONA International
Chicago, IL

Skills

  • Excellent Customer Service
  • Strong Communication Skills
  • Self-motivated
  • Reliable and Punctual
  • Strength in Multitasking
  • Attention to Detail
  • Problem-solving skills

Certification

CPR and First Aid Certified for Adults, Children and Infants

Timeline

Retail Merchandiser

American Greetings
09.2020 - 09.2021

Administrative Assistant

Community Christian Church
08.2019 - 08.2020

Birth and Postpartum Doula

Self Employed
04.2006 - 06.2009

West Valley College

DONA International

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Heather Haines