Heather Hale
Lexington,AL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
22
22
years of professional experience
Work History
Medical Office Manager
Lister Healthcare
Muscle Shoals, Alabama
01.2003 - Current
- Recruited qualified candidates for open positions within the practice when necessary.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Coordinated with insurance companies to verify coverage of services rendered.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
Education
Practical Nursing
Calhoun Community College
Tanner, AL12-2022
Skills
- Medical Practice Operations
- Strong Work Ethic
- Sound Judgment
- Patient Registration
- Team Supervision
- Change Management
- Attention to Detail
- Conflict Resolution
- Staff Scheduling
- Budget Control
- Physician Group Management
- Reception Management
- Team Leadership
- EMR Software
- Inventory Maintenance
- Patient Needs Assessment
- Patient Demographics
- Strong interpersonal skills
- Conflict resolution abilities
- Medical Care Programs
- Schedule Creation
- Continuous Process Improvement
- Medical Procedures Scheduling
- Medical terminology knowledge
- Inventory Control
- Effective Multitasking
- Administrative Support
- Financial Administration
- Electronic Health Records Management
- Human Resources
- Medical history obtainment
- Team Leadership and Motivation
- Policy Development
- Billing
- Office Management
- Expense Reporting
- Employee Supervision
- Supply Management
- Customer Service
- Workforce Management
- Operations Management
- Contract Administration
- Staff hiring
- Staff Management
- Training and coaching
- Project Management
- Document Management
- Scheduling
- Presentation Design
- Mail handling
- Workflow Optimization
- Facility Management
- Financial Accounting
- Organizational Skills
- Employee Training
- Meeting planning
- Information Protection
- Database Administration
- Budget Administration
- Office Administration
- Conflict Management
- Technical Support
- Staff Training
Timeline
Medical Office Manager
Lister Healthcare
01.2003 - Current
Practical Nursing
Calhoun Community College
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