Summary
Overview
Work History
Education
Skills
Timeline
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Heather Hale

Arcadia

Summary

Proven Personal Shopper at Walmart and dedicated Pet Sitter, I excel in customer service and attention to detail, achieving high satisfaction ratings and repeat business. Skilled in decision-making, I effectively balance multiple tasks, fostering growth and ensuring client and pet well-being. My approach has significantly enhanced client retention and team support.

Overview

14
14
years of professional experience

Work History

Personal Shopper

Walmart
12.2023 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.

Pet Sitter

Self Employed
01.2011 - 12.2023
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Communicated professionally with pet owners via phone, email, and text.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
  • Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
  • Gave medication to pets following guidelines from owners.
  • Increased client retention rate through excellent communication skills and genuine love for animals.

Education

High School Diploma -

Sevier County High School
Sevierville
05.2006

Skills

  • Customer service
  • Attention to detail
  • Decision-making

Timeline

Personal Shopper

Walmart
12.2023 - Current

Pet Sitter

Self Employed
01.2011 - 12.2023

High School Diploma -

Sevier County High School

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Heather Hale