Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Heather Hall

Lenox,GA

Summary

Experienced Pharmacist with successful background maintaining medication controls and patient confidentiality, monitoring employee performance and maintaining customer satisfaction. Well-organized and diligent management professional with good verbal and written communication skills. Motivated Pharmacist with 20 years of experience overseeing and guiding daily pharmacy operations. Knowledgeable about entering orders, obtaining authorizations and educating patients about correct use and storage of medications. Well-versed in interactions and contraindications. Current Georgia license.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Pharmacy Manager

Harvey's Pharmacy
  • Optimized inventory organization and upkeep procedures.
  • Liaised with physicians and patients on proper dosage and potential adverse drug interactions.
  • Counseled patients on proper use of over-the-counter medications and explained potential side effects.
  • Created and modified weekly schedules for staff.
  • Filled and dispensed 400 prescriptions daily.
  • Kept prescription drugs and controlled substances safe and secure in pharmacy.
  • Promoted pharmacy services to patients and medical providers.
  • Supervised work of pharmacy clerk and technicians to optimize service quality and productivity.
  • Responded to telephone calls and efficiently filled prescriptions.
  • Oversaw orders and shipments as scheduled.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.

Pharmacy Manager

Winn Dixie Pharmacy
07.2020 - Current
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Developed policies and procedures for effective pharmacy management.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Collaborated with store manager to maintain daily operations.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Spearheaded and implemented new projects to expand scope of engagement.

Education

Doctor of Pharmacy - Pharmacy

University of Georgia
Athens, GA
05.2003

Skills

  • Staff Management
  • Care Monitoring
  • Patient Care and Education
  • Customer Service
  • Patient Safety
  • Monthly Narcotic Inventories
  • Establish Policies
  • Interaction Monitoring
  • Policy Enforcement
  • Immunization Services
  • Resolving Complaints
  • Drug Inventory Management

Accomplishments

  • Improved pharmacy's position in company from 200th to top two in company.
  • Grew pharmacy business at an outstanding pace.
  • With my leadership, our store leads in script counts and immunizations in the company.

Certification

  • Pharmacy-Based Immunization Delivery - January 2002
  • Healthcare CPR/AED Training - 07/29/2022

References

John Greene

Winn Dixie Director of Pharmacy Operations

1(850)567-9126


Morgan Hooks 

Winn Dixie Pharmacy District Manager

1(850)345-0857




Timeline

Pharmacy Manager

Winn Dixie Pharmacy
07.2020 - Current

Assistant Pharmacy Manager

Harvey's Pharmacy

Doctor of Pharmacy - Pharmacy

University of Georgia

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Heather Hall