Heather Hall
Kansas City,MO
Summary
Customer Service Representative maintains high level of professionalism, patience and efficiency to minimize customer dissatisfaction and promote retention. As well as, developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
10
10
years of professional experience
Work History
Courier Contractor
24/7 Express Logistics
Kansas Ci, MO
10.2020 - 03.2024
- Provided excellent customer service by answering questions regarding deliveries or pickups.
- Made sure that all paperwork was completed accurately in order to maintain accurate records of deliveries and pickups.
- Responded promptly to requests from customers who needed changes made in their scheduled deliveries.
- Quickly responded to customer inquiries to improve business relationships.
Success Coach/ Sr. Counselor
Maximus
Kansas C, MO
02.2019 - 10.2020
- Engaged individuals receiving support through coaching, feedback and skills development exercises.
- Coached clients on appropriate workplace behavior and expectations.
- Worked with staff to develop, monitor and resolve skills training or vocational issues.
- Monitored client's performance in the workplace by conducting follow-up visits with employers or supervisors.
- Delivered training using multiple methods to reach diverse learning styles.
Claims Examiner
TripAdvisor
Kansas City, MO
01.2014 - 02.2019
- Performed data entry into the computer system to record information regarding claim status.
- Paid and processed claims within designated authority level.
- Gathered information from various third parties to determine claim acceptability.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Some College (No Degree) - General
Maple Woods Community College
Kansas City, MOSkills
- Customer Service
- Customer service-focused
- Researching customer issues
- Service Quality Standards
- Consulting with customers
- Customer advocate
- Updating Customer Accounts
- Timely Service Delivery
- Inbound customer calls
- Service-oriented mindset
- Verbal Communication
- Policy Interpretation
- Data Verification
- Claims Processing
- Investigative skills
- Insurance knowledge
- Active Listening
- Coaching and Mentoring
- Computer Skills
- Continuous Improvement
- Interpersonal Communication
- Excellent Communication
- Fraud identification
- Analytical Skills
- Coverage Determination
Timeline
Courier Contractor
24/7 Express Logistics
10.2020 - 03.2024
Success Coach/ Sr. Counselor
Maximus
02.2019 - 10.2020
Claims Examiner
TripAdvisor
01.2014 - 02.2019
Some College (No Degree) - General
Maple Woods Community College
Similar Profiles
Jonathen LongJonathen Long
Pool Coordinator/Warehouse Employee at 24/7 Express LogisticsPool Coordinator/Warehouse Employee at 24/7 Express Logistics
Monteryon OrumMonteryon Orum
HVAC Tech Hand at 24/7 Express AirHVAC Tech Hand at 24/7 Express Air
Maninderjit SinghManinderjit Singh
Delivery Courier at EN ROUTE 24/7 LOGISTICS INCDelivery Courier at EN ROUTE 24/7 LOGISTICS INC