Heather Hall
Columbus,IN
Summary
Compassionate RN with 10+ years of experience, seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Nurse Case Manager, Supervisor
Genex Services
Indianapolis, IN
04.2019 - Current
- Collaborated in-field with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Serving as the point-person for communication regarding injuries from the employer, insurance companies, to all providers involved in patient's care with the goal of getting them to return to work as quickly as possible, using the most effective treatment available.
- Promotion to supervisory position within approximately two years on the job.
- Delegate tasks to team members according to individual strengths
- Set performance goals for staff members and help case managers meet appropriate deadlines
- Organize workflow tasks to ensure optimal productivity for individual case managers and the branch
- Collaborate with supervision team to develop effective goals for the branch, often with monthly changes as needed
- Collaborate at a corporate level to present branch/QA outcomes, as appropriate
- Assess staff performance on a regular basis, providing feedback and coaching as necessary to improve results
- Conduct employee evaluations and documented overall progress
- Train new employees on company policies, procedures and work ethics.
CCMA Instructor, Adjunct Faculty
Ivy Tech Community College
Bloomington, IN
03.2024 - Current
- Promote a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Track student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boost student performance by providing individualized support and targeted feedback and facilitating hands-on practice for skills.
- Initiate new learning methods, eliminating instructional gaps and improving comprehension.
- Promote classroom safety, collaboration, and best practices.
RN, Captain
United States Air Force Reserve
01.2019 - Current
- Collaborate with interdisciplinary teams for comprehensive patient care plans and treatment, resulting in better health outcomes; readiness planning.
RN Staff Nurse, Cancer Center
Columbus Regional Health
Columbus, IN
08.2015 - 06.2018
- Utilized critical thinking skills to assess changes in patient conditions, recognize complications and intervene appropriately, to include assessing for drug interactions before, during and after cancer treatment
- Triaged phone calls and assessing needs, as appropriate
- Managed multiple tasks while providing timely, high quality patient care
- Educated patients about their diagnosis, medications, nutrition requirements, pain management strategies
- Developed strong relationships with patients through compassionate communication techniques
- Floated as the main RN In the lab area of the cancer center; maintained a safe environment by adhering to infection control guidelines and safety protocols
- Provided emotional support for families dealing with difficult situations or diagnoses.
- Served as a liaison between patients, families, and healthcare providers to facilitate clear communication and coordination of care plans.
Registered Nurse
IU Health University Hospital
Indianapolis, IN
08.2013 - 08.2015
- Utilized critical thinking skills to assess changes in patient conditions, recognize complications and intervene appropriately, to include patients with a higher acuity level on a medical-surgical floor
- Managed multiple tasks while providing timely, high quality patient care
- Demonstrated ability to work independently as well as collaboratively within a team environment
- Served a monthly auditor on the skin team
- Served as charge RN.
Education
Bachelor of Science (B.S.) in Nursing -
Marian University
Indianapolis, IN12.2013
Bachelor of Arts (B.A.) in Spanish Studies - Spanish For Healthcare, Studies Abroad
University of Southern Indiana
Evansville, IN12.2012
Skills
- Staff Supervision
- Patient and Family Advocacy
- Patient Education
- Complex Problem-Solving
- Managing Deadlines
- Patient Care Planning
- Strong Clinical Judgment
- Microsoft Office, Teams, Excel
- Goal Setting
- Care Coordination
- Resource Utilization
- Quality Improvement
Certification
- Registered Nurse, IN 28214424A
- Registered Nurse, Compact, 28214424C
- Certified Case Manager
References
- Lori Wachtstetter, Nurse Case Manager, co-teacher Ivy Tech, (317) 551-2828, loriwachtstetter@gmail.com
- Shannon O'Neal, Radiation Technologist, (812) 599-9790, soneal@crh.org
- Kristi Green, Nurse Case Manager, (317) 403-6548, kristi.green@genexservices.com
Languages
Spanish
Full Professional
Timeline
CCMA Instructor, Adjunct Faculty
Ivy Tech Community College
03.2024 - Current
Registered Nurse Case Manager, Supervisor
Genex Services
04.2019 - Current
RN, Captain
United States Air Force Reserve
01.2019 - Current
RN Staff Nurse, Cancer Center
Columbus Regional Health
08.2015 - 06.2018
Registered Nurse
IU Health University Hospital
08.2013 - 08.2015
Bachelor of Science (B.S.) in Nursing -
Marian University
Bachelor of Arts (B.A.) in Spanish Studies - Spanish For Healthcare, Studies Abroad
University of Southern Indiana