Heather Hall
Lebanon,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
The Track Kitchen
04.2022 - Current
- Use customer service skills to ensure the patrons enjoy their meal and have great service
- Responsible for taking orders, serving food and beverages, answering phone for take-out orders, keeping the stock up and cleaning and preparing for the next day.
Sales Associate
Kohl’s Department Store
07.2021 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Seasonal Camp Office Assistant
Lebanon KOA Campground
05.2020 - 11.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Processed payments and documented account changes for financial accuracy and transparency.
- Restocked supplies and placed orders to maintain adequate stock levels.
- Completed clerical tasks
Customer Service
Sinclair Bookstore
11.2017 - 09.2019
- Welcomed and greeted guests and delivered outstanding customer service.
- Responded to customer requests for products, services, and company information.
- Offered administrative and customer service support to customers.
- Resolved issues and maintained customer service standards.
- Contributed to inventory management, conducting regular stock checks and ensuring accurate records.
- Maintained a visually appealing sales floor by organizing merchandise displays and restocking shelves efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retail Sales Associate
Oh Suzanna
04.2017 - 08.2018
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases and locate items
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor well stocked.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
High School Science Teacher
Lebanon City Schools
01.2000 - 01.2018
- Developed and implemented engaging lab experiments, providing hands-on learning experiences for students.
- Integrated real-life examples into lessons, demonstrating the practical applications of scientific concepts.
- Participated in parent-teacher conferences, collaborating with parents to support student success both inside and outside the classroom.
- Enhanced student understanding by utilizing diverse teaching methods and strategies tailored to individual learning styles.
- Established positive classroom environment by implementing effective classroom management techniques, fostering respect and inclusivity among students.
- Mentored struggling students, offering additional support and resources to improve their academic performance.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Selected and requisitioned appropriate books and instructional aids to complement lesson plans.
- Used exams and standardized assessment tools to measure student progress.
- Science Olympiad advisor, Japanese Art and Culture Club Advisor, Sports Ticket Sales
- Conduct fundraisers and manage club funds
- Run ticket sales with a computer at sporting events, balance funds.
Cashier
Rural King
05.2016 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Master of Education -
Wright State University
Bachelor of Arts - Physics -
Earlham College
Associate Degree in Business Management -
Sinclair College
12.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Microsoft Outlook
- Product Knowledge
- Microsoft Office Suite
- Microsoft PowerPoint
- Filing
- Product Sales
- Sales expertise
- Recordkeeping strengths
- Account updating
- Reading Comprehension
- Spreadsheets
- Office equipment proficiency
- Proofreading
- Retail store support
- Medical terminology knowledge
- Key stakeholder relationship building
References
Available upon request.
Timeline
Customer Service Representative
The Track Kitchen
04.2022 - Current
Sales Associate
Kohl’s Department Store
07.2021 - 12.2022
Seasonal Camp Office Assistant
Lebanon KOA Campground
05.2020 - 11.2020
Customer Service
Sinclair Bookstore
11.2017 - 09.2019
Retail Sales Associate
Oh Suzanna
04.2017 - 08.2018
Cashier
Rural King
05.2016 - 09.2016
High School Science Teacher
Lebanon City Schools
01.2000 - 01.2018
Master of Education -
Wright State University
Bachelor of Arts - Physics -
Earlham College
Associate Degree in Business Management -
Sinclair College
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