Heather Hall
Kansas City,MO
Summary
Motivated professional with several years of experience in office support. Possesses strong organizational, sales, and administrative skills. Excellent customer service and decision-making abilities.
Overview
10
10
years of professional experience
Work History
Patient Family Service Specialist
Children’s Hospital of Colorado
Aurora, CO
10.2022 - 07.2023
- Provide non-clinical support at the Highlands Ranch Therapy Care center
- Assist families with their scheduling needs
- Answer incoming phone calls and perform outbound calls for various reasons
- Provide customer service to families, patients, therapists and peers
- Work closely with our insurance team to ensure referrals and authorizations are in place
- Verify patient demographics and additional information to ensure the best quality of care.
Medical Coder
T-System, Inc.
Kansas City, MO
03.2018 - 08.2018
- Went through their paid training program to be a full-time medical coder
- Upon completion of the course and passing my CPC exam, I was assigned to a team
- Reviewed medical documentation and ensured that correct procedure and diagnosis codes were used.
Administrative Coordinator
Alpha Gamma Rho
Kansas City, MO
03.2017 - 03.2018
- Provide administrative support and assist the Chief Development Officer in coordinating solicitation opportunities on behalf of alumni foundation support through relationship cultivation efforts while providing ongoing donor research utilizing Wealth Engine and/or other sources
- Provide operational functions related to the Loyalty Fund including coordination with vendor partners for design, organization and implementation of the VIP program, direct mail, telethon, e-mail, social media and other solicitation efforts
- Implement, maintain and recommend improvements to donor recognition processes, in accordance with an existing donor recognition program, and ensure timely gift acknowledgment along with other stewardship efforts that complement and enhance development efforts
- Managing current and prospective corporate partner relationship efforts including implementing strategies that provide for program growth opportunities
- Provide support related to the establishment of new fund agreements with donors, while implementing organizational structure for existing fund management.
Student Service/Career Services Coordinator
Aviation Institute of Maintenance
Kansas City, MO
08.2015 - Current
- Delivered school and program information to potential students
- Offered guidance to applicants throughout the entire admission process
- Evaluated the qualifications, academic background, and professional aspirations of candidates
- Established effective methods for providing support to students with varying needs.
- Planned events and award assemblies
- Prevented student dropouts and improved student retention rates
- Serve as a liaison between students and various departments, ensuring advocacy.
- Maintained records of student participation in career services programs, as well as outcomes such as job placement rates or salary information.
- Provided career counseling and guidance to students on job search strategies, resume writing, interviewing skills and other related topics.
- Organized workshops, seminars and other events to promote career development activities.
Research Specialist
Office Team/Grant Thornton
Kansas City, MO
05.2014 - 08.2015
- Enter Member Firm replies and US responses into the Relationship Checking System
- Archive closed checks and file accordingly
- Perform check closure for all non-audit checks
- Monitor Relationship Checking System Audit inbox
- Update International Relationship Check Prior database list
- Prepare audit checks for Relationship Checking System to be reviewed and searched
- Various related tasks to help update, track and monitor domestic and international relationship checks.
Education
Purdue Global University
09.2024
Paul Mitchell-Overland Park
01.2014
MCC-Maple Woods
Kansas City, MO05.2012
HS Diploma -
Lewis Central High School
Council Bluffs, IA05.1994
Skills
- Aviation Knowledge
- Administrative
- Data Entry – 10key
- PSI Proctor FAA Exams
- Strong Communication Skills - both oral and written
- Computer Skills – Microsoft Office Suite 365
- Analytical Skills
- Interpersonal Skills
- Excellent Customer Service Skills
- Team Player
- Problem Solver
- Detail Oriented
References
Available upon request.
Timeline
Patient Family Service Specialist
Children’s Hospital of Colorado
10.2022 - 07.2023
Medical Coder
T-System, Inc.
03.2018 - 08.2018
Administrative Coordinator
Alpha Gamma Rho
03.2017 - 03.2018
Student Service/Career Services Coordinator
Aviation Institute of Maintenance
08.2015 - Current
Research Specialist
Office Team/Grant Thornton
05.2014 - 08.2015
Purdue Global University
Paul Mitchell-Overland Park
MCC-Maple Woods
HS Diploma -
Lewis Central High School
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