Heather Hall
Mount Dora,FL
Summary
Accomplished General Manager with a proven track record at Long Beach Pharmacies and Long Beach Candy Company. Enhancing operational efficiency and boosting sales through strategic leadership and effective team building. Expert in inventory control and customer relations, achieving significant profitability increases. Demonstrates exceptional problem-solving and operations management skills, fostering long-term client loyalty and high employee satisfaction.
Overview
16
16
years of professional experience
Work History
General Manager/Shop Owner
Long Beach Candy Company
07.2022 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Coached, counseled and disciplined employees.
Retail Store Manager
Peninsula Pharmacies
07.2018 - 09.2024
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintained a well staffed, safe environment during Covid while exceed labor, sales and profit goals.
Assistant Store Operations Manager
Kroger
09.2008 - 07.2018
- Assisted in achieving sales targets through efficient inventory management and strategic merchandising.
- Reduced employee turnover with proactive staff training, development programs, and regular performance evaluations.
- Ensured customer satisfaction by addressing inquiries promptly and providing exceptional service consistently.
- Increased average transaction value through suggestive selling techniques, product bundling, and upselling opportunities.
- Maintained a clean and organized store environment, adhering to visual merchandising guidelines and safety standards.
- Supported store manager in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
- Improved loss prevention measures by conducting regular audits, monitoring security systems, and training employees on theft deterrence techniques. Inventory control.
- Demonstrated a strong commitment to company values, consistently upholding ethical practices and promoting a culture of excellence within the store.
- Optimized staff scheduling to ensure adequate coverage during peak hours while controlling labor costs effectively.
- Resolved customer complaints professionally, ensuring a satisfactory outcome that promoted long-term loyalty to the brand.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Oversaw safety, food safety, licensing and food safety cards.
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Time Management
- Effective leader
- Training and Development
- Customer Relations
- Inventory Control
- Schedule Management
- Performance Improvement
Timeline
General Manager/Shop Owner
Long Beach Candy Company
07.2022 - 09.2024
Retail Store Manager
Peninsula Pharmacies
07.2018 - 09.2024
Assistant Store Operations Manager
Kroger
09.2008 - 07.2018
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