Heather Hall

• In a work from home setting, received inbound calls from AAA members in need of Emergency Roadside Assistance
• Assisted members in 'hot call' situations where they were broken down in a location that was deemed unsafe
• Assisting with member callbacks and help in following up with ETA on a recently submitted service call
• Extend Auto Approved Repair offer to members on every tow call

• Provided excellent customer service to all branch visitors by positively greeting them with kinds words and a smile
• Processed state DMV/ Vehicle Title and Registrations
• Assisted with creating TripTik requests, Passport Photos, and processed fingerprinting services

* Processed AM balancing for cash drawer, reviewed and verified daily reports prior to submitting them to the correct department

• Reviewed previous day's License and Title work transactions

• Started as a Title Clearance Coordinator, where my responsibility was to verify and obtain file-specific information prior to requesting approval for clearance
• Due to the Pandemic, we went from being in the office to working fully remote and after 6 months of being with the company, I was promoted to Team Lead, where my responsibilities changed to assigning client files, performed daily audits on team's assigned files, provided weekly excel reports for upper management, and reviewed title clearance documents
• Coached team members in techniques necessary to complete job tasks.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Organized team meetings when necessary

• Made outbound calls to patients for refills on prescriptions,verified changes in current medications, or if they were available to answer some questions from a pharmacist
• Other tasks were to fax prescription refill requests, answering incoming phone calls and promptly responding to emails
• Assisted in the Central Fill department where filled prescriptions would be packed and ready for shipment at the patient's local Giant Eagle pharmacy

• As a Branch Specialist III, my responsibility mainly was performing Vehicle Title Transfers, Vehicle Registrations, Camera Cards for Driver's Licenses, and any allowable task in relation to the state
• Aside from completing PennDot tasks, also prepared Trip Tiks (which is basically Google maps) for AAA members, sent referrals for Insurance and Travel, as well as offered for members to apply for the AAA Visa Credit Card, the Protect My ID, and the option for members to go on auto-pay for their membership

• Handled inbound and outbound calls, made changes to policies, and mailed out necessary paperwork
• Provided proof of insurance when requested, scanned and uploaded signed documents for Nationwide Underwriters to review
• Filed documents, read and responded to all electronic notifications from Underwriting
• Handled mail and obtained information from potential customers when they inquired about receiving a quote
• Other duties include forwarding any phone messages to the appropriate associate, applying insurance payments and generating the End of-Day and Remittance Report transactions

• Verified title information on the subject property, obtaining proper documentation from secondary mortgage lenders when a Subordination Agreement was required to proceed
• Prepared HUD Settlement Statements, along with Closing Packages, and Loan Disbursement Requests
• Established a professional business relationship with clients
• Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.

• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Learned duties for various positions and provided backup at key times.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Maintained clean and orderly checkout areas by emptying trash cans and wiping down surfaces.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Handled cash with high accuracy and took care to check bills for fraud.