Heather Hamilton
Lebanon,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Hospital Security Shift Supervisor
Allied Universal Security Services
06.2022 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Checking in patients to room visitors.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
Hospital Security Officer
Allied Universal Security Services
01.2019 - 06.2022
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Reduced unauthorized access incidents by monitoring surveillance cameras and managing visitor sign-in procedures.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Collaborated with local law enforcement agencies to maintain a secure environment for patients, staff, and visitors.
- Managed access control systems, maintaining accurate records of employee credentials and visitor permits.
- Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Housekeeping Manager
Hampton Inn By Hilton
12.2017 - 01.2019
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
Lead Team Member
Dunkin' Donuts
04.2015 - 11.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Lebanon High School
Lebanon, TN05.2012
Skills
- Customer-Oriented
- Schedule Management
- Financial Management
- Complaint Handling
- Call Center Experience
- Customer Retention
- Patience Maintenance
- Patient Confidentiality
- Electronic Records Management
- Office Administration
- Problem Solving
- Resourcefulness
- Organizational Skills
Timeline
Hospital Security Shift Supervisor
Allied Universal Security Services
06.2022 - Current
Hospital Security Officer
Allied Universal Security Services
01.2019 - 06.2022
Housekeeping Manager
Hampton Inn By Hilton
12.2017 - 01.2019
Lead Team Member
Dunkin' Donuts
04.2015 - 11.2017
High School Diploma -
Lebanon High School
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