Summary
Overview
Work History
Education
Skills
Additional Information - Project Summary
Certification
Timeline
Generic

Heather Hamilton

Saint Clair Shores,MI

Summary

Results-driven Payroll Professional with over 17 years of experience leading enterprise-level payroll onboarding and implementation projects. Expertise in compliance management, tax setup, data analysis, and workflow optimization. Proven ability to manage cross-functional teams and drive strategic initiatives that enhance client satisfaction, ensure regulatory compliance, and deliver timely, accurate payroll operations. Skilled in building strong client relationships, identifying areas for improvement, and executing innovative solutions to streamline processes and maximize efficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager, Payroll Implementation

Viventium
02.2025 - Current
  • Lead teams in payroll projects, enhancing efficiency and compliance.
  • Coordinate cross-department efforts, resolving issues promptly.
  • Develop training resources and improving onboarding processes.
  • Oversee data migrations, ensuring accuracy and compliance.
  • Monitor KPIs and implement improvements to enhance client satisfaction.
  • Spearheaded cross-departmental initiatives, enhancing project collaboration and achieving timely completion of payroll onboarding projects.
  • Streamlined multi-client project execution, improving compliance and quality standards, which led to noticeable gains in client satisfaction.
  • Analyzed client feedback to drive process audits, resulting in measurable improvements in onboarding efficiency and reduced error rates.
  • Fostered a collaborative team environment, enhancing communication and morale, which resulted in improved project outcomes.

Supervisor, Payroll Implementation – Enterprise

Viventium
03.2022 - 02.2025
  • Supervised team to enhance payroll accuracy, reducing errors and improving client satisfaction.
  • Resolved complex payroll issues, ensuring compliance and maintaining client trust.
  • Developed training modules for staff on payroll software, leading to improved user proficiency and a noticeable reduction in errors.
  • Fostered a collaborative environment by mentoring team members, enhancing their skills, and contributing to a cohesive and efficient payroll team.

Senior Payroll Implementation Specialist

Viventium
12.2021 - 03.2022
  • Managed end-to-end payroll implementations for top-tier clients, driving successful onboarding and high-impact revenue outcomes.
  • Reconciled and verified YTD wage data, ensuring accuracy in payroll processing and tax reporting.
  • Adept at data reconciliation and analysis to identify and resolve YTD discrepancies.
  • Configured complex payroll structures to ensure accurate processing of OT premium, bonus pay, garnishments, PTO, state-mandated sick leave, spread of hours, wage parity, union requirements, and tax-implicated earnings/deductions — improving payroll accuracy and compliance across multiple jurisdictions.
  • Evaluated payroll processes to identify inefficiencies and implemented targeted solutions that enhanced accuracy and compliance.
  • Conducted launch and weekly status calls to communicate milestones and expectations.
  • Created user-friendly instructional guides for clients, significantly boosting their confidence and efficiency in payroll management.
  • Provided ongoing client support during payroll transitions, cultivating strong relationships, and ensuring seamless operations.

Senior Payroll Implementation Specialist – Enterprise & Multi-Product

Paychex Inc.
Detroit
03.2011 - 12.2021
  • Led complex, multi-product payroll implementations for enterprise clients, ensuring accurate tax and wage data migration from providers like ADP, QuickBooks, and Paycor.
  • Reconciled and validated year-to-date (YTD) wage data, maintaining accuracy in payroll processing and tax compliance.
  • Proficient in data reconciliation and analysis, with a strong track record of identifying and resolving YTD discrepancies efficiently.
  • Spearheaded several of the company's largest client implementations, delivering high-impact results for top-tier accounts.
  • Conducted welcome calls and ongoing check-ins throughout implementation.
  • Provided payroll processing support, error resolution, and developed templates to improve operational efficiency.
  • Maintained precise records and conducted thorough reconciliations, significantly reducing errors and enhancing operational reliability.
  • Established complex payroll frameworks to guarantee precise processing of OT premiums, bonus pay, garnishments, PTO, state-mandated sick leave, spread of hours, wage parity, union requirements, and tax-implicated earnings and deductions, elevating payroll accuracy and maintaining compliance across multiple jurisdictions.

Senior Payroll Support Specialist

Paychex Inc.
Detroit
06.2008 - 03.2011
  • Provided payroll processing support, error resolution, and developed templates to improve operational efficiency.
  • Maintained comprehensive payroll records and executed precise reconciliations to uphold compliance and financial accuracy.
  • Fostered strong relationships with clients, ensuring prompt resolution of payroll inquiries and enhancing overall client satisfaction.
  • Delivered frontline client support via call queue systems and contributed to internal tools and documentation.
  • Analyzed payroll discrepancies to implement corrective measures, significantly reducing error rates and ensuring compliance.

Education

Business Management -

Baker College
Clinton Township, MI
01.2011

Skills

  • Payroll implementation and administration
  • Client relationship management
  • Tax compliance and setup
  • Data reconciliation and analysis
  • Compliance management
  • Team leadership and development
  • Project management
  • Cross-functional collaboration
  • Conflict resolution strategies
  • Training and mentoring
  • Staff management and development
  • Time management skills
  • Attention to detail
  • Salesforce administration
  • Operations management
  • Process improvement initiatives
  • Verbal and written communication
  • Expectation setting techniques
  • Business administration practices
  • Documentation and reporting skills
  • Performance evaluation methods
  • Recruiting and interviewing strategies
  • Complex problem solving abilities
  • Key performance indicators (KPIs) tracking
  • Product management expertise
  • Work prioritization techniques

Additional Information - Project Summary

  • Selected for multiple Special OPS teams focused on process improvements, onboarding enhancements, reducing implementation time, Guidebook creation, and Salesforce replacement.
  • Led implementations for major acquisitions, including McDonald’s, Webster Rogers, and The Accounting Office.
  • Contributed to Online Import, General Ledger Beta, and Metrics teams to improve efficiency and quality.
  • Initiated and led the 'Be Green' paperless sustainability initiative.
  • Created training materials and knowledge articles for payroll and implementation support.
  • SME for AMS setup, imports, PTO set-up, and API integrations with AlayaCare, AxisCare, HHAeXchange, TCP, etc.
  • Developed and delivered status meeting training for the implementation team.
  • Supported wage parity, unapproved vendor resolution, and workers’ compensation projects.

Certification

  • Lean Six Sigma - Yellow Belt
  • Certified Mentor–Payroll & Implementation for NCO, MPSC, and Enterprise market segments
  • Leadership Development: Leaders of Tomorrow Detroit Branch (Phase 1 & 2)
  • MPSC Leadership Program

Timeline

Manager, Payroll Implementation

Viventium
02.2025 - Current

Supervisor, Payroll Implementation – Enterprise

Viventium
03.2022 - 02.2025

Senior Payroll Implementation Specialist

Viventium
12.2021 - 03.2022

Senior Payroll Implementation Specialist – Enterprise & Multi-Product

Paychex Inc.
03.2011 - 12.2021

Senior Payroll Support Specialist

Paychex Inc.
06.2008 - 03.2011

Business Management -

Baker College

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