Heather Hammond
Bondurant,IA
Summary
Experienced client care specialist and administration professional with 19 years of experience in overseeing a wide variety of essential functions in a bustling business. Analytical in optimizing productivity, efficiency and service quality across various roles within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines with clear communication skills and a team player mentality.
Overview
19
19
years of professional experience
Work History
Owner/Operator
Turtle Town, LLC
Bondurant, IA
01.2017 - Current
- Managed day to day operations to create a positive, nurturing environment for young children ages 8 weeks to 6 yrs old.
- Organized activities such as games, arts and crafts, music, outdoor playtime, story time, and other educational programs.
- Hired and trained qualified teachers to provide quality childcare services.
- Provided guidance and direction to staff members on handling difficult situations with children.
- Maintained records of attendance, meals served, operating expenses and other important information regarding each child and family.
Office Manager
American Family Insurance
Altoona, IA
08.2005 - 12.2016
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Provided quotes and processed new policy applications as well as updated existing policy documents.
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Developed strong relationships with clients by providing exceptional customer service.
- Verified accuracy of customer data entered into the system.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Education
East High School
DesMoines, WA05-2005
Affiliations
- Board member and co-owner of a dirt track race team specializing in childhood cancer awareness.
- PTO Member for Andreson Elementary School
Timeline
Owner/Operator
Turtle Town, LLC
01.2017 - Current
Office Manager
American Family Insurance
08.2005 - 12.2016
East High School
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