Heather Hammond
Beulah,Co
Summary
Highly skilled and enthusiastic professional with more than 7 years of experience managing operations in patient-centric medical offices. Developed and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, organizational, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Medical Records Director
Atlas Post Acute
11.2023 - Current
- Safeguarded patient records and ensuring compliance with HIPAA standards.
- Implemented process improvements that increased efficiency in retrieving and processing medical records requests from authorized parties such as insurance companies or legal firms.
- Demonstrated appropriate ICD 10 coding skills.
- Assisted in admission process of in coming residents to facility.
- Conducted regular audits of stored medical records to identify discrepancies or missing documentation, ensuring completion and adherence to established guidelines.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Care Team Navigator
Pueblo Community Health Center
05.2023 - 11.2023
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
Health Information/Front Office Assistant
Parkview Medical Center
05.2022 - 05.2023
- Improved patient data accuracy by meticulously reviewing and updating electronic health records.
- Upheld strict standards of data integrity, diligently verifying the accuracy of all inputted health information before submission or distribution.
- Collaborated with multidisciplinary teams to compile comprehensive case summaries for use in treatment planning or research initiatives.
- Assisted healthcare professionals in making informed decisions, providing accurate medical information as needed.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Team Trainer
Federal Staffing Resources
05.2019 - 05.2022
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained current knowledge of all team position requirements.
- Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
- Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
- Ensured all training content aligned with company goals and values, promoting a strong company culture among team members.
- Provided one-on-one coaching sessions for employees struggling in certain areas of their role, resulting in increased confidence and job satisfaction.
- Established and maintained quality control standards.
Patient Appointing Clerk
Katmai Government Services
08.2017 - 05.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
Education
Bachelor's Degree - Healthcare Administration
Pima Medical Institute
Tucson, AZ03.2025
AAPACN - American Association of Post-Acute Care Nursing
12.2023
Associate of Applied Science - Healthcare Administration
Pima Medical Institute
Tucson, AZ05.2023
Skills
HIPAA Knowledge
Medical Coding Certification
Clinical Documentation
Records Analysis
Workflow Optimization
Health Information Systems
Records Management
Department Oversight
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Excellent Communication
Timeline
Medical Records Director
Atlas Post Acute
11.2023 - Current
Care Team Navigator
Pueblo Community Health Center
05.2023 - 11.2023
Health Information/Front Office Assistant
Parkview Medical Center
05.2022 - 05.2023
Team Trainer
Federal Staffing Resources
05.2019 - 05.2022
Patient Appointing Clerk
Katmai Government Services
08.2017 - 05.2019
Bachelor's Degree - Healthcare Administration
Pima Medical Institute
AAPACN - American Association of Post-Acute Care Nursing
Associate of Applied Science - Healthcare Administration
Pima Medical Institute
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