Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Heather Hammond

Hancock,ME

Summary


Experienced with clinical and administrative tasks in medical settings, ensuring smooth operations and patient care. Utilizes knowledge of medical terminology and procedures to assist healthcare providers effectively. Strong understanding of patient confidentiality and data management, enhancing overall clinic efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Online Personal Shopper

Walmart
10.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.

Distribution Associate

ADUSA
05.2024 - 10.2024
  • Picked orders, scanned products and packed boxes.
  • Checked shipments against paperwork and signed documents.
  • Scheduled pickups and deliveries to maintain sm.
  • Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
  • Received loads, checked merchandise and tagged with warehouse IDs.
  • Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.

Ophthalmic Medical Technician

Ellsworth Uveitis and Retina Care
05.2023 - 07.2024
  • Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
  • Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
  • Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
  • Streamlined office workflow by efficiently managing patient schedules, appointments, and medical records.
  • Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
  • Supported practice growth by fostering strong patient relationships through empathetic listening skills and personalized recommendations for eye care services.
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Measured and recorded visual acuity and color vision testing.

Online Grocery Associate

Walmart
12.2021 - 06.2024
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.

Laminator and Patcher

Hinckley Yachts
09.2014 - 12.2021
  • Double checked inventories and materials according to daily work orders.
  • Followed production, safety, and operational procedures at all times.
  • Ensured timely completion of projects by efficiently managing workloads and prioritizing tasks.
  • Performed continuous visual inspections of product lines to check for functionality and safety.
  • Enhanced product quality by implementing precise lamination techniques and adhering to industry standards.
  • Used cellophane, wax paper and masking tape to mask off mold areas not laminated.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Maintained a clean and organized workspace, resulting in increased productivity and safety.
  • Adapted quickly to changing project requirements, demonstrating flexibility and strong problem-solving skills when faced with challenges.

Education

Associate of Science - Medical Assistant

Beal College
Bangor, ME
05-2010

Skills

  • Patience and empathy
  • Customer service expertise
  • Attention to detail
  • Effective teamwork

Certification

  • CMA - Certified Medical Assistant

Timeline

Online Personal Shopper

Walmart
10.2024 - Current

Distribution Associate

ADUSA
05.2024 - 10.2024

Ophthalmic Medical Technician

Ellsworth Uveitis and Retina Care
05.2023 - 07.2024

Online Grocery Associate

Walmart
12.2021 - 06.2024

Laminator and Patcher

Hinckley Yachts
09.2014 - 12.2021

Associate of Science - Medical Assistant

Beal College

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Heather Hammond