Summary
Overview
Work History
Education
Skills
Timeline
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Heather Hammonds

West Paducah,KY

Summary

Well-qualified Logistics/Communications Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Knowledgeable [Desired Position] with robust background in streamlining operations and administrative tasks. Demonstrated ability to enhance process efficiency and support daily operations effectively. Proven track record in utilizing organizational and communication skills to achieve team objectives.

Experienced with operational logistics and administrative support. Utilizes organizational skills to ensure smooth daily operations. Knowledge of data management, effective communication, and team collaboration to drive successful outcomes.

Professional in operations with proven track record of ensuring smooth administrative functions and process optimization. Highly adaptable with strong problem-solving abilities and focus on efficient workflow management. Known for collaborative teamwork and reliability, adept at adjusting to evolving needs. Skilled in data entry, inventory control, and document management, with results-driven mindset.

Operations professional prepared to excel in operational and clerical environments. Proven success in optimizing workflows and supporting administrative functions. Promotes teamwork and consistently adapts to evolving demands. Known for accuracy in data management and proactive problem-solving.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

17
17
years of professional experience

Work History

Operations Clerk

Republic Services
06.2024 - Current
  • Responded to inquiries from callers seeking information.
  • Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
  • Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
  • Facilitated smooth communication between departments by acting as a liaison, sharing relevant information and updates as necessary.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Supported inventory management efforts by accurately tracking stock levels and assisting with order fulfillment processes when needed.
  • Ensured accuracy of financial transactions by meticulously reviewing documentation and verifying data entries.
  • Promoted a culture of continuous improvement by actively participating in process review initiatives, sharing insights/feedback for refining existing work flow practices.
  • Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
  • Maintained organized records of all transactions, ensuring easy access to information when needed for audits or reporting purposes.
  • Exceeded performance metrics consistently by staying organized, managing multiple priorities simultaneously without sacrificing quality of work delivered.
  • Assisted in training new employees, providing guidance on company procedures and best practices for operations clerks.
  • Enhanced operational efficiency by streamlining processes and implementing organizational improvements.
  • Demonstrated strong attention to detail while reviewing contracts, invoices, and other documents for accuracy and completeness before processing or filing them away.
  • Contributed to cost reduction efforts by identifying areas for improvement and recommending changes to management.
  • Provided administrative support during peak periods or absences of key personnel; adapted quickly to changing demands without compromising productivity levels across various teams/departments within the organization.
  • Managed multiple databases effectively; performed data entry tasks with high accuracy rates while adhering to established deadline targets.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Assisted with onboarding of new employees.
  • Edited documents to keep company materials free of grammar errors.
  • Purchased and maintained office supplies.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Processed incoming and outgoing mail and packages according to established procedures.

Marine Dispatcher

Pilot Thomas Logistics
03.2019 - 03.2024
  • Enhanced communication with marine vessel crew, grocers, and account representatives by maintaining updated order details, accurate billing, and coordinated scheduling utilizing clear, concise language during dispatches.
  • Thorough review of itemized statement, account details, and confirmed completion on each order.
  • Managed high-stress situations calmly and effectively, ensuring timely resolution of issues with order.
  • Closely monitored dispatch board to accept, fulfill, and prioritize dozens of daily orders/calls.

Administrative Assistant (Legal & Repossessions)

Graceland Portable Buildings
06.2015 - 10.2019
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Salesperson

ML Wyatt, LLC Hultman
02.2015 - 07.2016
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Increased average transaction value by upselling complementary products or services based on customer needs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Utilized CRM software to manage contacts, track progress, and analyze performance metrics.

Merchandiser

HT Hackney
06.2008 - 03.2014
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.

Education

High School Diploma - Business Management

Ballard Memorial High School
Barlow, KY

Skills

  • Active Listening
  • Verbal Communication
  • Critical Thinking
  • Organizational Skills
  • Recordkeeping
  • Relationship Building
  • Flexible and Adaptable
  • Interpersonal Communication
  • Cultural Awareness
  • Team Management
  • Written Communication
  • Decision-Making
  • Microsoft office
  • Operational excellence
  • Scheduling appointments
  • Filing systems
  • Maintaining records
  • Efficiency optimization
  • Materials management
  • Documentation processing
  • Inventory tracking
  • Data compilation
  • Accounting support
  • Record preparation
  • Operational monitoring
  • Records verification
  • Teamwork
  • Teamwork and collaboration
  • Document archiving
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Reliable and punctual
  • Organizational skills
  • Team collaboration
  • Creative thinking
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Team building
  • Data entry
  • Professional and mature
  • Confidentiality understanding
  • Task prioritization
  • Self motivation
  • Database entry
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Document typing and formatting
  • Scheduling and calendar management
  • Goal setting
  • Professionalism
  • Record sorting and filing
  • Document review
  • Editing and proofreading
  • Strategic planning
  • Data recording

Timeline

Operations Clerk

Republic Services
06.2024 - Current

Marine Dispatcher

Pilot Thomas Logistics
03.2019 - 03.2024

Administrative Assistant (Legal & Repossessions)

Graceland Portable Buildings
06.2015 - 10.2019

Salesperson

ML Wyatt, LLC Hultman
02.2015 - 07.2016

Merchandiser

HT Hackney
06.2008 - 03.2014

High School Diploma - Business Management

Ballard Memorial High School
Heather Hammonds