Summary
Overview
Work History
Education
Skills
Timeline
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Heather Hamner

Camden,NY

Summary

Dynamic and detail-oriented Professional Dog Groomer with extensive experience at Lewis Manor Labradoodles. Proven ability to enhance customer satisfaction through exceptional grooming services and effective communication. Skilled in sanitation protocols and animal handling, fostering a safe and welcoming environment for pets and their owners. Committed to delivering high-quality care and building lasting client relationships.

Overview

2026
2026
years of professional experience

Work History

Professional Dog Groomer

Self Employed
03.2021 - Current
  • Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
  • Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
  • Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
  • Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
  • Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly.
  • Contributed to business growth by actively promoting salon services through social media engagement and positive word-of-mouth referrals from satisfied clients.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Educated visitors and staff on proper animal care and handling.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.

Professional Dog Groomer

Lewis Manor Labradoodles
09.2019 - 02.2021
  • Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
  • Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
  • Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
  • Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
  • Promoted a safe working environment by enforcing company safety guidelines among team members consistently.
  • Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
  • Reduced grooming time by effectively utilizing specialized tools and techniques for various dog breeds and coat types.
  • Collaborated with coworkers to ensure seamless coordination during busy periods at the salon.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.

Professional Dog Groomer

Misty Meadows
09.2016 - 04.2019
  • Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
  • Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
  • Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
  • Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
  • Promoted a safe working environment by enforcing company safety guidelines among team members consistently.
  • Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Increased client retention through excellent communication and rapport-building with pet owners.
  • Assisted in training new employees on proper handling techniques, equipment usage, and salon policies as needed.
  • Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly.
  • Elevated overall service quality by consistently soliciting feedback from clients to identify areas for improvement or enhancement.
  • Streamlined appointment scheduling process, resulting in reduced wait times for clients.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Educated visitors and staff on proper animal care and handling.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Prepared and administered medications and treatments as prescribed by veterinarian.

Assistant Dog Groomer

Bark Bath and Beyond Pet Salon
  • Proactively addressed client questions and concerns regarding their pet''s grooming needs, leading to increased customer loyalty.
  • Contributed to a positive workplace environment through effective communication with team members and clients.
  • Improved salon efficiency by organizing and maintaining grooming tools, equipment, and workstations.
  • Assisted in the training of new team members, sharing expertise and best practices for providing exceptional pet care.
  • Efficiently managed time by prioritizing tasks according to urgency, resulting in timely completion of all assignments.
  • Assisted head groomer with handling various dog breeds, ensuring their safety and comfort during the grooming process.
  • Provided exceptional service to clients by addressing concerns promptly and professionally.
  • Collaborated closely with other staff members to ensure seamless coordination of services for each pet.
  • Ensured the highest level of cleanliness within the salon by performing routine cleaning tasks and adhering to strict sanitation guidelines.
  • Maintained detailed client records for easy reference and scheduling future appointments.
  • Increased repeat business by building rapport with clients, offering expert advice on at-home pet care, and setting up regular appointments.
  • Reduced stress in dogs by utilizing calming techniques and creating a soothing atmosphere during grooming sessions.
  • Developed expertise in different grooming styles for popular breeds, enhancing salon offerings to meet diverse client needs.
  • Delivered an outstanding customer experience by consistently meeting or exceeding expectations through high-quality grooming services.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.

Education

Associates In Sciences: General Studies - General Studies

Mohawk Valley Community College
Utica, NY
12.2012

Skills

  • Scissor skills
  • Hair styling
  • Sanitation protocols
  • Nail trimming
  • Appointment scheduling
  • Ear cleaning
  • Brushing techniques
  • Hygiene maintenance
  • Teeth cleaning
  • Anal gland expression
  • Coat conditioning
  • Tick removal
  • Bathing procedures
  • De-matting fur
  • Patience with pets
  • Animal restraint
  • Empathy towards animals
  • Animal handling
  • Clipper operation
  • Paw pad care
  • Teamwork
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Dependable and responsible
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Customer communication
  • Human and animal safety
  • Relationship building

Timeline

Professional Dog Groomer

Self Employed
03.2021 - Current

Professional Dog Groomer

Lewis Manor Labradoodles
09.2019 - 02.2021

Professional Dog Groomer

Misty Meadows
09.2016 - 04.2019

Assistant Dog Groomer

Bark Bath and Beyond Pet Salon

Associates In Sciences: General Studies - General Studies

Mohawk Valley Community College

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Heather Hamner