Heather Hancock
Potter Valley,CA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
Work History
Campground Host
AMERICAN LAND & LEISURE
Potter Valley, CA
06.2026 - Current
- Maintain campground, check guests in, collect fees, process paperwork weekly, maintain group campground, maintain boat launch area and parking lot, clean all camp sites, 8 bathrooms, blow campgrounds with backpack blower, weed eat all areas & entry roads, uphold/inform all local and state laws.
- Oversaw daily operations of campground, ensuring guest satisfaction and safety compliance.
- Managed guest check-in processes, providing information on park amenities and regulations.
- Increased repeat visits by consistently delivering exceptional service and fostering a welcoming atmosphere.
- Addressed emergency situations promptly, coordinating with relevant authorities when necessary for guest safety.
Sound Healer
THE PATH BETWEEN
Columbus, OH
02.2022 - Current
- I'm a twice certified sound healer with tuning forks and voice. I do private healing sessions using tuning forks as well as performing sound baths with crystal singing bowls. I also create and record sound baths with several different sound healing instruments and vocal toning.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Healing many people from pain and suffering.
Groundsman/Landscaper
COLUMBUS TREE COMPANY
Columbus, OH
01.2021 - 08.2025
- Groundsman for arborist, control all ropes and lowering of all limbs, branches and sectioned tree trunks. Stump removal, fell trees, tree removal, wood chipper operations, small engine repairs on all machinery used, tree disease diagnosis and treatments, tree planting, operation of all machinery.
- Successfully fell trees and lowered large-medium tree limbs using roping systems, without a single incident causing damage to nearby houses, buildings, vehicles, or power lines, at more than 40 job sites.
- Saved my bosses life by using my quick problem solving skills, and fast thinking.
- Operated and maintained landscaping equipment for efficient grounds maintenance.
- Fixed more than a few rented machines, that were not operating, with my mechanic skills, in order to get the jobs done on time.
House Keeping
INDEPENDENT CONTRACTOR
Fort Bragg, CA
03.2017 - 11.2020
- Thoroughly clean and sanitize several Airbnb rentals, the Mendocino Art Center, The Mendocino Little Theatre, private homes, inn's, and office buildings.
- Performed Hazard Sanitation cleaning during covid lockdown, in order for several clients to maintain business, which in turn, fed theirs and my families.
- Enhanced guest satisfaction by delivering impeccable housekeeping services and maintaining a clean, welcoming environment.
- Streamlined housekeeping operations for improved efficiency, leading to a consistently clean and welcoming environment.
- Assisted in training new hires on housekeeping procedures, promoting consistent quality across the department.
Skills
- Wildlife awareness
- Grounds maintenance
- Guest services
- Housekeeping/Cleaning
- Conflict resolution
- Record keeping
- Problem-solving
- Reliability
Timeline
Campground Host
AMERICAN LAND & LEISURE
06.2026 - Current
Sound Healer
THE PATH BETWEEN
02.2022 - Current
Groundsman/Landscaper
COLUMBUS TREE COMPANY
01.2021 - 08.2025
House Keeping
INDEPENDENT CONTRACTOR
03.2017 - 11.2020