Heather Handran

• Greeted new customers, discussed specials, and took drink orders.
• Described and provided recommendations for menu items.
• Provided friendly and attentive service to customers throughout their dining experience.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Maintained proficient communication with the kitchen

and other Team Members.

• Adhered to all safety regulations.

• Promptly greeted guests and guided them through the menu and specials.
• Recorded food orders and ensured that each guest received their meal their exact expectations.
• Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
• Restocked supplies during downtime to continue meeting customer demand for products and services.
• Practiced good time management to deliver customers' prepared orders quickly and accurately.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Cultivated warm relationships with regular customers.

• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Processed orders and sent to kitchen employees for preparation.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
• Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
• Documented orders accurately to track sales and properly bill guests.

• Cultivated warm relationships with regular customers.
• Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
• Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Elevated customer satisfaction through followup and enthusiastic customer service.
• Handled special requests from guests to build positive relationships by meeting off-menu customer needs.