Heather Haney
NEWTON,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.
Overview
10
10
years of professional experience
Work History
Internal Revenue Manager
Iheart Radio
10.2018 - Current
- Worked within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures.
- Functioned productively in matrix organization across organizational levels and organized and prioritized responsibilities to meet commitments.
- Performed month-end reconciliation and developed reporting metrics in coordination with corporate finance executives.
- Identified issues regarding delayed or incomplete payments and followed through to resolution.
- Calculated and reconciled monthly screening revenue in accordance with established corporate terms.
- Complied with established internal controls and policies.
Administrative Assistant
Hinshaw, Danielson, Marquess Law
10.2017 - 10.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Associate
Family Video
10.2015 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Solved problems with products and services by providing customers with technical support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Ankeny High School
Ankeny, IA05.2007
Skills
- Revenue Stream Management
- Critical Thinking
- Customer Satisfaction
- Word Processing
- Efficient Typing Skills
- Customer relationship management
- Attention to detail
- Problem solving
Timeline
Internal Revenue Manager
Iheart Radio
10.2018 - Current
Administrative Assistant
Hinshaw, Danielson, Marquess Law
10.2017 - 10.2018
Customer Service Associate
Family Video
10.2015 - 10.2018
High School Diploma -
Ankeny High School
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