Heather Hanna

*Managed the receptionist area, including greeting patients and responding to phone, fax and in person requests for information.

*Filed charts and paperwork in appropriate areas enhancing patient satisfaction by promptly addressing concerns and requests.

*Generated reports and navigated electronic medical records systems to complete patient tasks.

*Prepared patient documents for pick up or delivery

*Checked insurance and demographic information for accuracy.

*Collected and processed copays and deposits accordingly.

*Communicated with staff and management to ensure patient tasks were completed efficiently.

*Managed The receptionist area, including greeting patient and visitors and responding to phone and in person requests.

*Filed patient paperwork in charts and appropriate areas.

*Checked insurance and demographic information for accuracy.

*Collected and posted copays accordingly.

*Answered a multi-line phone system and directed calls appropriately.

*Served as central point of contact for all outside vendors needing to gain building entrance.

*Handled all other office duties including patient correspondence.

*Maintained front desk and reception area in a neat and organized fashion.

*Planned meetings and prepared conferences rooms for meetings.

*Dispersed incoming mail to correct recipients throughout the office.

*Made copies, sent faxes, and handled all incoming and outgoing correspondence.

*Configured employee hours and faxed payroll paperwork.

*Conducted interviews and oversaw employee drug testing.