Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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.Heather Hansen

Dubuque,IA

Summary

Dynamic professional with extensive experience at Diamond Jo, specializing in high hygiene standards and customer satisfaction enhancement. Demonstrated expertise in project management and problem solving, fostering effective team collaboration to drive operational excellence. Recognized for exceptional attention to detail and unwavering commitment to quality in fast-paced settings.

Overview

5
5
years of professional experience

Work History

Custodian

Diamnd Jo
Dubuque, IA
04.2020 - 02.2025
  • Ensured cleanliness of casino floor and adjacent areas to uphold hygiene standards.
  • Regularly vacuumed entryways and surrounding areas of slot machines for optimal cleanliness.
  • Cleaned slot machines and emptied ashtrays to maintain a sanitary environment.
  • Conducted routine cleaning of women's restrooms to ensure proper sanitation.

Warehouse Associate

Nordstrom Distribution Center
Dubuque, IA
10.2019 - 01.2020
  • Eliminated ruffage from footwear while ensuring accurate retail tagging.
  • Documented daily productivity on required paperwork to maintain records.
  • Communicated product issues to management for timely resolution.

Education

Bachelor of Science - IT

American InterContinental University
Schaumburg, IL
09-2026

Associate of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
02-2022

Skills

  • Project management
  • Data analysis
  • Database management
  • Customer service
  • Team collaboration
  • Problem solving

Accomplishments

  • Received recondition from both colleagues and customers for how well I was able to maintain the hygiene for both the casino floor and women's restrooms on several occasions.
  • Was Employee of the Month April 2022 at the Diamond Jo Casino.

Timeline

Custodian

Diamnd Jo
04.2020 - 02.2025

Warehouse Associate

Nordstrom Distribution Center
10.2019 - 01.2020

Bachelor of Science - IT

American InterContinental University

Associate of Science - Business Administration

Colorado Technical University

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