HEATHER HARANTCAVAGE
Houston
Summary
Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Quality focused Store Manager adept at providing employees clear guidelines and targeted goals.
Knowledgeable with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
27
27
years of professional experience
Work History
Store Manager
Dollar Tree
08.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
STORE MANAGER
STRIPES
05.2012 - 01.2017
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Stocked and restocked inventory when shipments were received
- Reorganized the sales floor to meet company demands
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Determined staff promotions and demotions, and terminated employees when necessary
- Completed a series of training sessions to advance from Assistant Manager to Store Manager
- Completed weekly schedules according to payroll policies
- Maintained daily record of all transactions
- Trained staff to deliver outstanding customer service
- Wrote order supply requests to replenish merchandise
GENERAL MANAGER
POPEYES
01.2012 - 04.2012
- Trained staff to deliver outstanding customer service
- Delivered excellent customer service by greeting and assisting each customer
- Making sure all food is being held and served at the right temps
- Making daily deposits
- Reorganized the sales floor to meet company demands
- Completed weekly schedules according to payroll policies
STORE MANAGER
SHELL
05.1998 - 01.2012
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Design and implemented customer satisfaction metrics
- Opened a new store location and assisted in recruiting and training new staff
- Reorganized the sales floor to meet company demands
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Completed a series of training sessions to advance from Assistant Manager to Store Manager
- Completed weekly schedules according to payroll policies
- Trained all new managers on store procedures and policies
- Maintained daily record of all transactions
- Trained staff to deliver outstanding customer service
- Analyzed marketing information and translated it into strategic plans
- Addressed and corrected sales staff communication issues in a tactful and effective manner
- Contributed to merchandising ideas at team sale meetings
- Also organize all the grand openings
Education
High School Diploma -
EISENHOWER HIGH SCHOOL
HOUSTON, TX01.1995
Skills
- Retail inventory management
- Accurate cash handling
- Store opening and closing procedures
- Store operations
- Outstanding communication skills
- Exceptional leader
- Recruiting and interviewing
- Team-oriented
- Reliable
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Team leadership and coaching
- Inventory management
- Team building and leadership
Accomplishments
- Promoted to Store Manager after 6 months in the Assistant Manager position.
- Interviewed over 80 people and successfully staffed 20 new store locations.
- TABC certified and holds a safe serve license in food handling.
Timeline
Store Manager
Dollar Tree
08.2022 - Current
STORE MANAGER
STRIPES
05.2012 - 01.2017
GENERAL MANAGER
POPEYES
01.2012 - 04.2012
STORE MANAGER
SHELL
05.1998 - 01.2012
High School Diploma -
EISENHOWER HIGH SCHOOL
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