Heather Hare
Titusville,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining processes, notably at E3 Diagnostics. Skilled in Salesforce and possesses strong organizational abilities. Excelled in roles from Sales Admin to Service Coordinator, driving efficiency and accuracy in service delivery and sales operations. Achieved significant improvements in team productivity and client relations through adept calendar management and scheduling.
Overview
7
7
years of professional experience
Work History
Sales Admin
E3 Diagnostics
07.2023 - Current
- Enhanced customer satisfaction by responding to inquiries, resolving issues, and quickly creating sales quotes and opportunities.
- Increased accuracy in order processing by meticulously reviewing orders and promptly addressing discrepancies.
- Optimized team performance, scheduling meetings, organizing travel arrangements, and managing sales trackers for sales representatives.
- Demonstrated adaptability within a fast-paced environment by swiftly learning new software programs used in day-to-day operations.
- Elevated client relations with prompt follow-ups on inquiries or concerns, ensuring positive rapport with customers throughout the sales process.
Service Coordinator
E3 Diagnostics
11.2020 - 07.2023
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
Receptionist
Tuskawilla Nursing And Rehab Center
07.2020 - 11.2020
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Reduced incoming call response time by implementing an effective call routing system.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Deli Associate
Publix
11.2017 - 07.2020
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
- Increased deli sales through the effective promotion of featured items and specials.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
Education
Biology
Old Dominion University
Norfolk, VAGraphic Design
Tidewater Community College
Chesapeake, VADeep Creek High School
Chesapeake, VA06.2011
Skills
Calendar Management
Salesforce proficiency
Microsoft Office
Month-end reporting
Invoice Processing
Strong Organization
Spreadsheet tracking
Scheduling
Timeline
Sales Admin
E3 Diagnostics
07.2023 - Current
Service Coordinator
E3 Diagnostics
11.2020 - 07.2023
Receptionist
Tuskawilla Nursing And Rehab Center
07.2020 - 11.2020
Deli Associate
Publix
11.2017 - 07.2020
Biology
Old Dominion University
Graphic Design
Tidewater Community College
Deep Creek High School
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