Heather Harger
Columbus,GA
Summary
Dedicated healthcare specialist with a proven track record of negotiating payment arrangements and managing denials to ensure timely resolution of accounts. Skilled in patient charting and database management, adept at providing excellent customer service and resolving billing issues. Effective problem-solver with expertise in collections and exceptional communication skills to foster positive relationships.
Overview
20
20
years of professional experience
Work History
Healthcare collections specialist
Credit Solutions
01.2024 - Current
- Negotiated payment arrangements with customers to ensure timely resolution of delinquent accounts.
- Prepared and submitted clean claims electronically for timely payment processing.
- Provided excellent customer service to healthcare providers, patients and insurance companies while resolving billing issues.
- Managed denials, appeals and collections activities related to unpaid claims.
- Processed credit card payments from patients in accordance with HIPAA regulations.
Sales Representative
U.K. Imports
11.2018 - 03.2023
- Utilized strategic planning and organizational skills to optimize delivery routes, ensuring both speed and safety.
- Monitored and maintained optimal inventory levels, ensuring adequate product availability on the sales floor.
- Cultivated and maintained vendor relationships to support business continuity and growth.
- Managed customer accounts effectively, fostering satisfaction and encouraging repeat business.
Healthcare Assistant
Home Healthcare
01.2010 - 09.2018
- Provided comprehensive personal care, including assisting with ambulation and maintaining personal hygiene, ensuring patient comfort and dignity.
- Managed housekeeping responsibilities, including meal preparation, cleaning, laundry, and errand-running, supporting a clean and organized living environment.
- Conducted health-related tasks under the supervision of registered professionals, including monitoring vital signs and managing medication.
Collector/ Skip-Tracer
Credit Collections
03.2006 - 09.2009
- Communicated with delinquent account holders through various mediums, encouraging prompt repayment and enhancing customer relationship management.
- Assessed individual financial circumstances to devise feasible debt repayment schedules, fostering mutual agreement and boosting recovery rates.
- Documented customer financial statuses and collection efforts meticulously, facilitating accurate tracking and efficient follow-up procedures.
Skills
- CRM software expertise
- Sales quota achievement
- Account planning
- Performance tracking
- Territory and Account management
- Data entry efficiency
- Decision-making
- Empathy and tactfulness q
Timeline
Healthcare collections specialist - Credit Solutions
01.2024 - Current
Sales Representative - U.K. Imports
11.2018 - 03.2023
Healthcare Assistant - Home Healthcare
01.2010 - 09.2018
Collector/ Skip-Tracer - Credit Collections
03.2006 - 09.2009