Summary
Overview
Work History
Education
Skills
Timeline
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Heather Harp

Conyers,GA

Summary

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Proficient in Windows, Microsoft Office, Medisoft, NextGen, HEC, STAR, Imagine, EPIC, and CSP.

Overview

8
8
years of professional experience

Work History

Customer Service Associate Representative

Cigna
Orlando, Florida
09.2023 - Current
  • Greeted customers, answered questions and provided assistance with product selection.
  • Utilized knowledge of state-specific laws pertaining to drug distribution procedures.
  • Answered incoming calls promptly, courteously, and professionally.
  • Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
  • Processed prescription orders
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Account Receivable Specialist

MSN Healthcare Solutions
Covington, Geogie
09.2021 - 09.2023
  • Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
  • Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
  • Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
  • Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
  • Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
  • Ensured compliance with HIPAA guidelines when handling confidential patient information.
  • Submitted electronic claims to various insurance carriers.
  • Coordinated communications between patients, billing personnel and insurance carriers.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.

Front Office Administrator

Atlanta Midtown Gynecology
Atlanta, Georgia
10.2016 - 09.2021
  • Assisted physicians during examinations by providing instruments and supplies as needed.
  • Maintained medical supply inventory levels and ordered additional supplies when needed.
  • Scheduled follow up appointments for patients after their visit.
  • Maintained medical records in accordance with HIPAA regulations.
  • Reviewed documentation for accuracy before submitting claims.
  • Ordered office supplies and maintained inventory of medical equipment.
  • Prepared charts prior to patient visits.
  • Answered incoming calls from pharmaceutical representatives.
  • Registered new patients into the practice management system.
  • Verified patient insurance coverage, eligibility and benefits.
  • Provided exceptional patient experience through friendly and compassionate communications.

Education

Certificate - Medical Assistant

Georgia Medical Institute-Dekalb
Atlanta, GA
01-2004

Skills

  • Medicaid experience
  • Case Management
  • Patient Management
  • Chart updating
  • Medical Coding
  • Medical Records Management
  • Quality-oriented team player
  • Payment posting
  • HIPAA Compliance
  • Billing and Collection Procedures
  • Claims review
  • Commercial and Private Insurance
  • Insurance Verification
  • Multitasking and Organization
  • Account Reconciliation
  • Customer Service

Timeline

Customer Service Associate Representative

Cigna
09.2023 - Current

Account Receivable Specialist

MSN Healthcare Solutions
09.2021 - 09.2023

Front Office Administrator

Atlanta Midtown Gynecology
10.2016 - 09.2021

Certificate - Medical Assistant

Georgia Medical Institute-Dekalb

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Heather Harp