Heather Harper
Westland,MI
Summary
Sales professional with proven success in retail, inside sales, and customer support. Exceeds sales targets while enhancing customer experiences. Expertise in adapting sales strategies, educating diverse audiences, and building client loyalty through personalized solutions. Proficient in CRM systems and client relationship management, driving consistent revenue growth through effective communication and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Inside Sales
Best Buy Health
09.2024 - Current
- Helped customers confidently choose smartphones and plans by explaining features in simple, relatable terms.
- Consistently ranked among top performers in multiple categories.
- Delivered one call close consultative sales using CRM tools to manage pipeline.
- Translated complex technical features into easy to understand, accessible benefits for older and first time tech users.
- Excelled in a remote environment with consistent sales performance and customer satisfaction scores.
Verizon Lead
Verizon/Best Buy
04.2024 - 09.2024
- Led department to #1 sales ranking company wide by exceeding mobile device and service plan goals.
- Increased revenue by 30% through high impact sales strategy, product demos, and team leadership.
- Built rapport with customers through expert guidance, personalized recommendations, and follow-up support.
- Mentored peers and new hires, improving overall team effectiveness and knowledge.
Product Specialist / Sales
ActionLink Intel / Best Buy
06.2022 - 06.2024
- Stayed current on Intel product releases and maintained Master Training certification.
- Delivered engaging training and technical support for Intel products across Best Buy retail floor. Trained all store associates on technical product knowledge.
- Consistently ranked in top 5 for performance.
- Increased Norton antivirus attachment rates by 35%.
- Optimized product displays and enhanced brand awareness through in store strategy.
Sales/ Tech Support
Precision Painting
07.2012 - 02.2020
- I handled residential sales, which meant working directly with homeowners. I would schedule and attend estimates, assess the scope of work, explain our service options, and provide quotes. From there, I'd follow up and close the sale, then stay involved to ensure the customer had a great experience throughout the job. I also helped with referrals, upsells like cabinet painting or deck staining, and maintained a strong closing rate.
- Supported full IT infrastructure including remote access setup, hardware/software troubleshooting.
- Designed and managed the company website, implementing SEO for improved online visibility.
- Developed internal employee tech training resources and optimized workflow with digital solutions.
- Trained 10 employees on software and remote access.
Automotive Sales Consultant
Dick Scott Dodge
04.2009 - 06.2012
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Specialized in consultative sales, supporting both new and pre owned inventory.
- Built and maintained long term client relationships through attentive follow up, service scheduling, and trade in coordination.
- Utilized CRM tools including Salesforce and Reynolds & Reynolds to manage leads, track customer interactions, and support sales workflow.
- Coordinated B2B dealer trades and maintained strong industry relationships to meet specific client vehicle needs.
- Maintained Dodge certifications
Automotive Sales Consultant
Telegraph Chrysler Jeep
03.2004 - 07.2009
- Guided customers through product demos, financing, and trade in evaluations.
- Consistently met or exceeded monthly sales quotas.
- Stayed GM-certified in product knowledge through continuous training and updates.
- Used Reynolds & Reynolds CRM to manage leads and schedule follow ups.
Education
Certification -
Google
6 2020
GED -
Ypsilanti Adult Education
Ypsilanti1997
Skills
- Inside sales
- Dealership experience
- Exceeds sales goals
- Increasing sales
- Sales lifecycle
- Retail sales customer service
- Sales consulting
- Sales processes
- CRM (Salesforce, Reynolds & Reynolds, and CG)
- Customer relationship management
- Experienced in remote and hybrid environments
- Strong aptitude for learning and explaining products
Languages
5
Work History
09-2024
<Enter your own>
Timeline
Inside Sales
Best Buy Health
09.2024 - Current
Verizon Lead
Verizon/Best Buy
04.2024 - 09.2024
Product Specialist / Sales
ActionLink Intel / Best Buy
06.2022 - 06.2024
Sales/ Tech Support
Precision Painting
07.2012 - 02.2020
Automotive Sales Consultant
Dick Scott Dodge
04.2009 - 06.2012
Automotive Sales Consultant
Telegraph Chrysler Jeep
03.2004 - 07.2009
Certification -
Google
GED -
Ypsilanti Adult Education
Similar Profiles
Heather HarperHeather Harper
Inside Sales at Best Buy HealthInside Sales at Best Buy Health
Nadia BurnsNadia Burns
Customer Care Specialist at Best Buy HealthCustomer Care Specialist at Best Buy Health
Heather HarperHeather Harper
Inside Sales at Best Buy HealthInside Sales at Best Buy Health
Lea AndersonLea Anderson
Customer Service Representative at Best Buy HealthCustomer Service Representative at Best Buy Health
Zuleika NorwoodZuleika Norwood
Internal Affairs Investigator at Detroit Police DepartmentInternal Affairs Investigator at Detroit Police Department