Heather Harper
Collierville
Summary
Effective advisor that knows communication is key. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
17
17
years of professional experience
Work History
Business Execution Consultant
Wells Fargo Bank, N.A.
Remote, TN
03.2021 - 06.2026
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Analyzed data by reporting monthly to identify trends for process improvements within client organizations.
- Routed 200 help desk tickets for the marketing hub per month.
Marketing and Communications Specialist
Wright Medical
Memphis, TN
12.2012 - 03.2021
- Collaborated with cross-functional teams to ensure cohesive messaging across all marketing materials.
- Analyzed market trends and consumer behavior to inform strategic decisions and initiatives.
- Coordinated multi-channel communication campaigns to engage target audiences effectively by routing 8K marketing pieces in 4 years.
Process Improvement Specialist
Wright Medical
Arlington, TN
03.2012 - 12.2012
- Developed and executed training programs, fostering staff competency in process optimization techniques.
- Spearheaded initiatives leveraging Lean principles to reduce waste and optimize resource utilization across operations.
- Implemented data-driven strategies twice a year to monitor key performance indicators, leading to continuous process improvements.
General Accounting Specialist
Wright Medical
Arlington, TN
03.2009 - 03.2012
- Input financial data and produced reports using JD Edwards.
- Reconciled 200 monthly financial statements, enhancing accuracy in reporting and compliance with standards.
- Managed scheduling and logistics for meetings, ensuring seamless communication among stakeholders.
Education
Associate of Arts - Graphic Arts Technology
Southwest Tennessee Community College
Memphis, TNSkills
- Problem-solving
- User support
- Integrity and honesty
- MS office
- Excellent communication
- Attention to detail
- Client relationships
- Customer relationship management
- Continuous improvement
- Process improvement
Accomplishments
Previously held a real estate license with RE/MAX Elite.
Professional photographer for 17 years.
Timeline
Business Execution Consultant
Wells Fargo Bank, N.A.
03.2021 - 06.2026
Marketing and Communications Specialist
Wright Medical
12.2012 - 03.2021
Process Improvement Specialist
Wright Medical
03.2012 - 12.2012
General Accounting Specialist
Wright Medical
03.2009 - 03.2012
Associate of Arts - Graphic Arts Technology
Southwest Tennessee Community College