Heather Harrell
Plainwell,MI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Pharmacovigilance Associate II
Perrigo Company
01.2014 - Current
- Assign and managed daily caseload
- Process various report types, including spontaneous, regulatory, and solicited reports
- Ensure accurate coding of medical history, adverse events, drugs/indications, and laboratory tests using the appropriate dictionaries (e.g., MedDRA, WHO-DD)
- Conduct monthly reconciliation with multiple business partners
- Maintain current knowledge of SDEAs to ensure cases are submitted to the appropriate business partners by the timeline outlined in the agreement
- Serve as a trusted resource for colleagues seeking guidance on complex case evaluations or regulatory requirements, sharing expertise, and promoting a culture of continuous learning
- Provide training on pharmacovigilance best practices to cross-functional team members, enhancing overall understanding and adherence to industry standards
- Improving interdepartmental communication by collaborating with clinical teams to ensure timely exchange of critical drug safety information
- Enhanced data quality for regulatory submissions through detailed case assessments in compliance with FDA guidelines
- Enhanced departmental efficiency by optimizing case processing workflows through effective database management strategies
- Support the preparation and implementation of pharmacovigilance agreements and contracts
- Play an instrumental role in successful audits by maintaining organized files and providing detailed explanations regarding pharmacovigilance activities when necessary
- Submit label change forms to Regulatory Affairs before the scheduled quarterly or annual adverse drug event report periods
- Collaborate with the accounts payable department and service vendors to create and process invoices
- Manage departmental supply orders
- Identified process improvement opportunities within the department, driving initiatives that eliminated redundancies and enhanced efficiency
Data Entry Associate (Perrigo)
Manpower Staffing Solutions
03.2013 - 01.2014
- Entered data for both serious and non-serious adverse events
- Collected and documented information from product samples
- Reduced errors by conducting thorough quality control checks on all entered and updated data.
- Maintained sample room
- Maintained filing/scanned and attached documents
- Created quality cases and assisted engineers
- Participated in regular meetings and trainings, staying current on industry trends and best practices related to data management techniques.
- Implemented process improvements that increased overall efficiency within the department, making it easier for colleagues to complete their tasks more effectively.
- Exceeded expectations by consistently delivering high-quality work and demonstrating a strong commitment to excellence in all aspects of role as Data Entry Associate.
- Maintained strict confidentiality with sensitive information, ensuring the protection of company and client data.
- Ordered department supplies
Medical Secretary (Allegan County Community Mental Health)
Manpower Staffing Solutions
03.2012 - 12.2012
- Screened and prioritized calls, transferring them or recording messages for the appropriate personnel
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Supported office staff and operational requirements with administrative tasks.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
Medical Assistant/Reception Desk Manager
Hematology & Oncology
09.2004 - 12.2010
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Healthcare Sales Representative
Alta Resources (formally Howe Marketing)
01.2000 - 09.2003
- Provided essential information and patient education on newly approved drugs in the market
- Provided samples to clinical offices
- Collected data
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Expanded customer base through cold calling, networking, and relationship-building
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates
- Collaborated with marketing to create impactful promotional materials for increased brand awareness
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management
Education
Continuing education - Associate Degree in Liberal Arts
Kellogg Community College
Battle Creek, MI06-2025
Medical Assistant Certificate -
Olympia Career Training Institute
Kalamazoo, MI06-2004
Skills
- Problem solver
- Motivated
- Detail oriented
- Computer skills
- Knowledge of Microsoft Office programs
- Communication skills
- Customer service
- Organizational skills
- Data entry
- Continuous learning mindset
- Problem-solving
- Time management
Timeline
Pharmacovigilance Associate II
Perrigo Company
01.2014 - Current
Data Entry Associate (Perrigo)
Manpower Staffing Solutions
03.2013 - 01.2014
Medical Secretary (Allegan County Community Mental Health)
Manpower Staffing Solutions
03.2012 - 12.2012
Medical Assistant/Reception Desk Manager
Hematology & Oncology
09.2004 - 12.2010
Healthcare Sales Representative
Alta Resources (formally Howe Marketing)
01.2000 - 09.2003
Continuing education - Associate Degree in Liberal Arts
Kellogg Community College
Medical Assistant Certificate -
Olympia Career Training Institute
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