Heather Harris
Moreno Valley,CA
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
20
20
years of professional experience
Work History
Nurse Manager
Charter Health Care Group, LLC.
01.2018 - 12.2023
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Managed 40 nurses with combined patient census of over 500 by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards after hours.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Investigated and resolved issues affecting health care operations and patient care.
- Managed staff scheduling and time off to adequately staff two shifts and allow nurses earned time off.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Case Manager
Charter Health Care Group, LLC
11.2015 - 12.2017
- Case managed patient load of 25 patients.
- Established hospice care services for appropriate patients.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Educated family members and caregivers on hospice plan of care including ways to care for their loved ones to manage pain, check vital signs and proper methods for dressing changes.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Offered listening ear to patients and their loved ones to meet physical, emotional, and spiritual needs.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Led care team in driving successful patient outcomes by prioritizing standard of care and best practices.
Triage Nurse
Charter Health Care Group, LLC
01.2012 - 10.2015
- Managed over 50 patient calls per day.
- Obtained patient history, complaints, and current symptoms to determine appropriate avenues for care.
- Counseled patients via telephone according to established guidelines and protocols, advising on established plans of care.
- Performed additional clinical and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Educated family members and caregivers on patient care instructions.
- Monitored compliance through follow up calls evaluating effectiveness of home treatment instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Visiting Nurse
Charter Health Care Group, LLC
04.2009 - 12.2011
- Provided exceptional nursing care.
- Coordinated and consulted with interdisciplinary care team to assess, plan, implement and evaluate patient care plans.
- Implemented patient-specific interventions to ensure patient comfort and safety.
- Used multiple EHRs to assess, monitor and document patient progress, symptoms and vital signs, reporting any concerns to assigned doctor.
- Educated patients and families regarding disease processes, interventions and lifestyle changes.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Charge Nurse
Reche Canyon Rehabilitation & Health Care Center
04.2004 - 08.2009
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Monitored nursing care, patient assessment processes, and treatment implementations.
- Implemented quality patient care techniques to align with safety, health, and organizational regulations.
- Developed and maintained close relationships with patients and families to facilitate smooth communications, provide encouragement and build trust.
- Managed high acuity patients with ventilators, trachs, and feeding tubes.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Supervised and managed daily scheduling, tasking, and administration.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Education
Bachelor of Science - Nursing
West Coast University
Ontario, CA08.2015
LVN
Concorde Care Institute
San Bernardino, CA2003
Skills
- Department Management
- Staff Mentoring and Leadership
- Staff Supervision
- Hiring and Terminations
- Corrective Action Implementation
- Electronic Charting Expertise
- Multitasking and Organization
- Clinical Supervision
- Critical Thinking
- Patient Care
- Strong Clinical Judgment
- Patient Education and Advocacy
Timeline
Nurse Manager
Charter Health Care Group, LLC.
01.2018 - 12.2023
Case Manager
Charter Health Care Group, LLC
11.2015 - 12.2017
Triage Nurse
Charter Health Care Group, LLC
01.2012 - 10.2015
Visiting Nurse
Charter Health Care Group, LLC
04.2009 - 12.2011
Charge Nurse
Reche Canyon Rehabilitation & Health Care Center
04.2004 - 08.2009
Bachelor of Science - Nursing
West Coast University
LVN
Concorde Care Institute
Similar Profiles
Andre TaylorAndre Taylor
IT Administrator at Charter Health Care GroupIT Administrator at Charter Health Care Group
Brian K FraleyBrian K Fraley
Director, Talent Acquisition at Kolmac Integrated Behavioral Health & Concerted Care Group, LLCDirector, Talent Acquisition at Kolmac Integrated Behavioral Health & Concerted Care Group, LLC
Heidi HenryHeidi Henry
Registered Nurse, Mental Health at Aurora Charter Oak Behavioral Health CareRegistered Nurse, Mental Health at Aurora Charter Oak Behavioral Health Care
Caroline FernandezCaroline Fernandez
Regional Undergraduate Recruitment Specialist at San Francisco State UniversityRegional Undergraduate Recruitment Specialist at San Francisco State University
Mark HernandezMark Hernandez
Warehouse Associate at The Home Depot Distribution CenterWarehouse Associate at The Home Depot Distribution Center