Hi, I’m
Heather Harris
Summary
Organized and dependable business owner successful at managing multiple priorities with a positive attitude. Team player committed to improvement and impacting team success. Caring teacher with over 20 years of experience combined with customer service and great technical skills.
Overview
7
years of professional experience
1
Certificate
Work History
Owner-Operator
Owner ESL Teacher
11.2021 - Current
Job overview
- Exhibits high energy and professionalism when dealing with parents and students .
- Manages, creates and delivers engaging lesson plans to accommodate 20 students per week with different learning styles
- Develops and teaches ESL curriculum to improve students' conversational abilities.
- Increases ESL students' reading levels by integrating online word games and altering lesson plans
- Developed and taught ESL curriculum to improve students' conversational abilities
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance
Amplify
Tutor
04.2023 - Current
Job overview
- Tutor diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Empower students to learn to build self-confidence and reduce fear of failure.
- Teach students remotely using online video chat platform and other delivery channels.
- Enhance student confidence through positive reinforcement strategies.
- Developed student confidence through positive reinforcement strategies
- Used flashcards and other techniques to test and improve memory through practiced information retrieval
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills
Palfish
ESL Teacher
03.2019 - 11.2021
Job overview
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Educated students in basics of English grammar and conversational speaking
- Coached students on English pronunciation and intonation for eloquent conversation
Arise
Customer Service Representative Specialist
03.2017 - 03.2020
Job overview
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained staff on operating procedures and company services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Updated account information to maintain customer records
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
University of Arkansas Community College
Associate Of Applied Science from Computer And Information Sciences
Western Governors UniversitySalt Lake City, UT
Bachelor of Arts from Business Administration
05.2024
Skills
- Customer Relations
- Positive Atmosphere Promotion
- Motivating Students
- Effectively Works with Parents
- Individual and Small Group Instruction
- Teaching Foundational Study Skills
Certification
TESOL Certificate
Reading Tutor Certificate
Timeline
Tutor
Amplify
04.2023 - Current
Owner ESL Teacher
Owner-Operator
11.2021 - Current
ESL Teacher
Palfish
03.2019 - 11.2021
Customer Service Representative Specialist
Arise
03.2017 - 03.2020
University of Arkansas Community College
Associate Of Applied Science from Computer And Information Sciences
Western Governors University
Bachelor of Arts from Business Administration
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