Heather Hartford
Phelps,NY
Summary
Dynamic professional experienced in overseeing daily operations of residential facilities. Skilled in developing individualized support plans, managing budgets, and coordinating staff schedules. Dedicated to ensuring compliance with regulations while promoting resident growth and safety.
Overview
12
12
years of professional experience
Work History
Residential Manager
Starbridge Services Inc.
2023.02 - Current
- Oversaw daily operations of residential facilities, ensuring compliance with health and safety OPWDD regulations.
- Provided direct supervision, and evaluated employee performance regularly, identifying areas for improvement and developing targeted staff action plans accordingly.
- Developed individualized support plans for residents, promoting independence and personal growth.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts.
- Reported and documented maintenance requests and scheduled appropriate services ensuring the safety of all residence.
- Developed and monitored individual budgets for each of the clients as well as served as representative payee.
- Preformed on-call duties on a rotation basis.
- Provided on-going peer support.
- Acted as a mandated reporter, reporting all incidents, illnesses, or unusual circumstances according to the company policies and procedures. Completing proper notifications and documentation.
- Acts as a member of the interdisciplinary team in the formulation and execution of the residents' life plans.
Assistant Manager/Medical Liason
Starbridge Services Inc.
2021.08 - 2022.11
- Supported and assisted individuals with ADLS, and nutritional needs.
- Facilitated transportation and support for medical appointments, recreational activities, and various outings.
- Organized and streamlined schedules for multiple residents, ensuring timely appointments and services.
- Acted as a liaison between healthcare providers and family members concerning patient updates during medical emergencies or critical care situations.
- Adhered to established policies and protocols for resident medication management.
Senior Medical Liason
Starbridge Services Inc.
2016.06 - 2021.08
- Collaborated with interdisciplinary team under RN leadership to enhance patient care outcomes.
- Managed incoming phone calls from supportive IRA residents concerning medical issues and coordinated scheduling of medical appointments with providers and RNs as necessary.
- Oversaw documentation of medical provider orders and ensured accurate medication ordering and receipt.
- Managed medical documentation processes to uphold OPWDD regulatory standards and enhance operational integrity.
Transitional Care Manager
Warrior Salute Veteran Services
2013.10 - 2016.03
Education
Finger Lakes Community College
Canandaigua, NY2011
Skills
- Strategic planning
- Staff management
- Case management
- Teamwork and collaboration
- Problem-solving abilities
- Budgeting and financial management
Timeline
Residential Manager
Starbridge Services Inc.
2023.02 - Current
Assistant Manager/Medical Liason
Starbridge Services Inc.
2021.08 - 2022.11
Senior Medical Liason
Starbridge Services Inc.
2016.06 - 2021.08
Transitional Care Manager
Warrior Salute Veteran Services
2013.10 - 2016.03
Finger Lakes Community College