Summary
Overview
Work History
Education
Skills
Timeline
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Heather Hartline

Dearborn,MI

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

5
5
years of professional experience

Work History

Bartender and Manager

Dearborn Brewing
10.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Devised efficient methods for maintaining the work area, leading to a 20% Reduction in cleaning time
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Crafted special drink and wine cocktail menu items for seasonal offerings.

Caregiver

At Home Eldercare
05.2020 - 08.2022
  • Assisted client with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Sales Associate

Merchant's Fine Wine
07.2019 - 05.2020
  • Answered customer questions about Beer, Wine, and Spirits educating and give recommendation.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Jewelry Sales Associate

Macys Department Store
09.2018 - 07.2019
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

Bachelor of Arts - Graphic Design

Eastern Michigan University
Ypsilanti, MI

Associate of Business - Accounting

Henry Ford College
Dearborn, MI
05.2025

Skills

  • Staff Development
  • Financial Management
  • Suggestive Selling
  • Complex Problem-Solving
  • Business Administration
  • Marketing
  • Staff Management
  • Performance Evaluations
  • Schedule Preparation

Timeline

Bartender and Manager

Dearborn Brewing
10.2020 - Current

Caregiver

At Home Eldercare
05.2020 - 08.2022

Sales Associate

Merchant's Fine Wine
07.2019 - 05.2020

Jewelry Sales Associate

Macys Department Store
09.2018 - 07.2019

Bachelor of Arts - Graphic Design

Eastern Michigan University

Associate of Business - Accounting

Henry Ford College

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Heather Hartline