Heather Harwood

• Sliced meats and cheeses to customer specifications.
• Prepared fried and baked chicken, ensuring optimal flavor and presentation.
• Created popular side dishes, including mac n cheese, enhancing customer satisfaction.
• Fulfilled custom orders for sandwiches and fruit platters, prioritizing customer preferences.
• Maintained cleanliness and organization of deli area, adhering to safety standards.
• Assisted customers with inquiries and provided recommendations for deli products.

I sliced deli meats and cheeses, waited on customers.

• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Checked and tested foods to verify quality and temperature.
• Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
• Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
• Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
• Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
• Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
• Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
• Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.