Heather Hatfield
Midlothian,VA
Summary
Human resources professional prepared to contribute valuable experience in talent acquisition, employee engagement, and compliance. Valued for fostering teamwork and consistently achieving results through adaptability and reliability. Proficient in conflict resolution and strategic planning.
Overview
17
17
years of professional experience
Work History
District Human Resources Specialist
Kroger
12.2022 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Hospital Operations Leader
Agiliti
06.2022 - 12.2022
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Empowered staff members to take ownership over their respective work areas by fostering a collaborative environment built upon trust, open communication channels, and mutual respect – ultimately leading to higher morale levels experienced company-wide due in large part to increased employee engagement efforts undertaken consistently throughout tenure spent working within this particular role capacity.
- Overhauled outdated processes by introducing state-of-the-art technology tools that streamlined workflows and increased efficiency levels across departments.
- Optimized inventory management processes for accurate tracking, forecasting, and replenishment of stock levels.
Assistant Store Manager
Kroger
03.2021 - 06.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Store Manager
CVS Health
08.2007 - 03.2021
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Advised on hiring of new candidates. Open requisitions, review applications, schedule interviews and conduct interviews. My location was a hiring hub for surrounding stores. Assisted other managers in finding correct candidate for their location. Hired for 5 other locations in the area.
- Was the training store manager for the district, approximately 10 stores in total. Trained and developed those in the assistant manager program to become store managers.
- Ensured payroll was completed daily, weekly.
Education
Bachelor Of Business Administration And Management - Business Administration And Management
Western Governors University
Salt Lake City, UTHigh School Diploma -
Brooke Point High School
Stafford, VA06.2007
Skills
- Team leadership and coaching
- Relationship building and management
- Order management
- Training and Development
- Excellent customer service skills
- Staff Management
- Employee scheduling
Timeline
District Human Resources Specialist
Kroger
12.2022 - Current
Hospital Operations Leader
Agiliti
06.2022 - 12.2022
Assistant Store Manager
Kroger
03.2021 - 06.2022
Store Manager
CVS Health
08.2007 - 03.2021
High School Diploma -
Brooke Point High School
Bachelor Of Business Administration And Management - Business Administration And Management
Western Governors University