Heather Hatfield
Mosheim,TN
Summary
Restaurant leader and trainer with 20+ years of experience driving team performance, operational excellence, and customer satisfaction. Hired directly into a leadership role at Sonic Drive-In and currently preparing for Assistant General Manager training. Known for mentoring staff, reducing turnover, and thriving in fast-paced environments. Currently pursuing an Associate in Business Administration with a 3.8 GPA, balancing academic achievement with full-time management responsibilities.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Trainer & Manager
IHOP
- Designed and implemented extensive training programs to elevate employee performance.
- Oversaw all operational aspects, including inventory management, scheduling, and customer service.
- Provided mentorship to team members, leading to lower turnover rates and higher service reliability.
Manager
Taco Bell
12.2023 - 05.2025
- Monitored operations to guarantee compliance with established brand standards.
- Led staff training initiatives, boosting both productivity and employee satisfaction.
- Drove operational efficiency through effective management over two years.
- Enhanced team dynamics by providing ongoing supervision and support.
Trainer
McDonald's
- Trained staff across all roles with a focus on teamwork and service excellence
- Promoted consistency, efficiency, and a customer-first culture
Shift Manager
Sonic Drive-In
04.2025 - Current
- Hired directly into a leadership role; preparing for AGM training
- Lead daily operations, manage scheduling, and ensure top-tier service
- Train and mentor staff, fostering a collaborative and high-performing team
- Recognized for conflict resolution, coaching, and operational efficiency
Assistant General Manager
Cuz's
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
Education
Associate of Science - Business Administration
01.2026
- Focus: Leadership, Ethics, Organizational Behavior
- GPA: 3.5
High School Diploma - undefined
01.2008
Skills
- Leadership and team development
- Conflict resolution and crisis management
- Customer service excellence
- Strategic planning and decision-making
- Operational oversight and time management
- Performance coaching and goal setting
- Adaptability in fast-paced environments
Accomplishments
2xs Servsafe Certified
several employee of the months Certificates
Crew Chief Certifacation
Food Saftey from the health department Certificate
Sparks Certifacation
Certification
- ServSafe Food Protection Manager – Certified since 2014
- IHOP Crew Chief Training
- Taco Bell SPARKS Management Certification – Leadership & operations training
Awards & Recognitions
Employee of the Month – Outstanding performance and teamwork, Certificate of Recognition for Service Excellence – Exceptional customer service
Timeline
Shift Manager - Sonic Drive-In
04.2025 - Current
Manager - Taco Bell
12.2023 - 05.2025
Trainer - McDonald's
Southern New Hampshire University (SNHU) - Associate of Science, Business Administration
West Greene High School - High School Diploma,
Trainer & Manager - IHOP
Assistant General Manager - Cuz's