Heather Hawes
Grandview Partners (Kestra)
South Easton,MA
1
Certification
23
years of professional experience
Implementation, HR, and financial services professional who combines compliance review, project coordination, and employee communication. Licensed in Series 6 and 63 plus health, life, and annuity, with experience supporting benefit enrollments, documentation standards, and client service workflows that require accuracy and clear guidance.
Work History
Client Service Advisor
6 Months- Collaborated closely with other departments to resolve complex customer issues in a timely manner.
- Processed client instructions using firm compliance procedures and documentation standards.
- Researched and troubleshot technical issues related to client accounts.
- Tracked pending tasks in client service workflows and internal systems.
- Prepared meeting materials and service files for advisor review.
Assistant Director of Human Resources
6 Months- Advised supervisors on policy interpretation and guided resolution of employee concerns and corrective action steps to promote fair practices.
- Aided in performance management and disciplinary procedures while providing support during employee counseling discussions to foster a constructive work environment.
- Facilitated labor relations by preparing comprehensive responses, documentation, and meeting materials to ensure clarity and compliance.
- Reviewed payroll changes, employment status updates, and HR transactions for compliance.
Implementation Coordinator
3 Years 3 Months- Facilitate cross-functional collaboration with HR, payroll, and benefits teams, ensuring timely and accurate benefit plan launches
- Coordinate project schedules across 8+ departments, aligning resources to deliver benefits rollouts ahead of deadlines
- Tracked implementation tasks across departments, ensuring timely completion across sales, underwriting, and service teams.
- Monitored project status to identify and address issues promptly, following up on missing implementation requirements to maintain project flow.
- Developed tailored implementation plans by assessing employee needs, enhancing engagement and participation in wellness programs.
- Lead training sessions for 5+ managers and 20+ employees, simplifying benefit communication and reducing enrollment-related inquiries
- Performed quality assurance testing before project release to verify functionality testing prior to the release of completed projects.
Executive Assistant
7 Years 2 Months- Oversaw calendar management and communications, enabling executives to prioritize essential HR and employee engagement initiatives
- Coordinated weekly executive meetings and events by handling logistics, agendas, and vendor communications to enhance collaboration and recognize employee contributions
- Managed employee retirement plans, compliance documentation, and client onboarding for senior leadership, ensuring streamlined processes and adherence to regulations
- Processed confidential employee and client data with 100% accuracy, meeting compliance standards
Financial Planning Associate
1 Year- Assisted high-net-worth clients with health, life, and annuity products, leveraging an insurance license to recommend optimal solutions
- Streamlined onboarding processes for new clients, enhancing client satisfaction and retention
- Collaborated with compliance teams to maintain accurate records, ensuring adherence to industry regulations and minimizing risk
Regional Executive Assistant
1 Year- Coordinated executive travel itineraries, negotiated with vendors, and organized logistics for seamless transportation and accommodations.
- Supported executives with HR documentation and vendor management while facilitating employee engagement initiatives, streamlining administrative processes.
- Coordinated benefits-related communications and enrollment support for 20+ regional offices, enhancing employee participation rates.
Licensed Financial Specialist
1 Year- Initiated client consultations to assess financial needs and cross-sold products, achieving quarterly sales targets
- Collaborated with advisors, compliance, and operations teams to enhance client experiences and develop comprehensive strategies
- Maintained precise transaction records and compliance reporting, ensuring regulatory readiness and minimizing audit discrepancies
Financial Services Coordinator
4 Years 2 Months- Coordinated order processing and tracked settlement timelines for trade execution, minimizing settlement delays and transaction errors.
- Cultivated trusted client relationships through proactive updates and tailored financial guidance, enhancing long-term loyalty.
- Managed high-volume client inquiries under tight deadlines, ensuring accuracy and attention to detail.
Education
Bachelor of Science - Business Adimistration
Skills
Client financial services
Client management
Client service operations
Compliance review
Regulatory compliance
Financial administration
Documentation and reporting
Project coordination
Cross-functional collaboration
Cross-functional communication
Issue resolution
Decision-making
Strategic planning
Certification
- Series 6 & 63 Licensed | CRD#: 4818355 | Columbia Threadneedle | Expiration 06/2023
Health Life Annuity | NPN 17067493| Santander Securities| Expiration 06/2023
Timeline
Client Service Advisor
Grandview Partners (Kestra)
04.2026 - CurrentRead More
Assistant Director of Human Resources
City of Woonsocket
10.2025 - 04.2026Read More
Implementation Coordinator
Boston Mutual
07.2022 - 10.2025Read More
Executive Assistant
Merrill Lynch Wealth Management
06.2014 - 08.2021Read More
Financial Planning Associate
Santander
06.2013 - 06.2014Read More
Regional Executive Assistant
Webster Investment Advisors
06.2012 - 06.2013Read More
Licensed Financial Specialist
Columbia Threadneedle Investments
06.2011 - 06.2012Read More
Financial Services Coordinator
Fidelity Investments
02.2004 - 04.2008Read More
Bridgewater State University
Bachelor of Science from Business Adimistration
Read More