Heather Haygood
West Henrietta
Summary
Resourceful Employment Coordinator III at the University of Rochester, adept at onboarding coordination and employee documentation. Proven ability to enhance team collaboration and streamline recruitment processes. Skilled in Microsoft Office and effective communication, ensuring a seamless transition for new hires while maintaining compliance with HR policies. Committed to fostering a supportive work environment with everyone that I may come in contact with.
Overview
10
10
years of professional experience
Work History
Employment Coordinator III
University of Rochester
Rochester
03.2022 - Current
- Organize and coordinate onboarding activities for new hires.
- Employs external and internal candidates, provides guidance to the candidates as well as the managers.
- Collaborate with department heads to identify staffing needs, and develop recruitment plans accordingly.
- Maintain accurate records of hiring processes and employee information.
- Hire employees and process hiring-related paperwork for various departments.
- Interpret and explain human resources policies, procedures, or regulations.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Facilitated communication between managers and newly hired personnel during transition periods.
- Provided guidance and support to new employees throughout their onboarding period.
Secretary IV
University of Rochester
Rochester
02.2021 - 03.2022
- Scheduled and confirmed appointments.
- Managed the infusion schedule at Highland's Wilmot Cancer Center.
- Conducted interviews for potential hires.
- Reviewed performance evaluations and provided feedback to management.
- Ordered office supplies for the department.
Outpatient Access Specialist/Lead
University of Rochester
Rochester
11.2015 - 02.2021
- Ensured HIPAA compliance by protecting confidential patient information.
- Followed up on outstanding lab results or test reports on behalf of providers.
- Participated in staff meetings, trainings, and other events related to work duties.
- Managed referrals between providers, hospitals, labs and other healthcare facilities as needed.
- Processed authorizations for services rendered by outside providers or facilities.
- Verified patient's insurance coverage for eligibility and benefits.
- Responded to incoming emails regarding appointment requests or changes in a timely fashion.
- Monitored clinic waiting room ensuring appropriate flow of traffic throughout the day.
- Scheduled appointments for new and existing patients using electronic health records system.
- Answered multi-line phone system, directed calls, took messages, provided information to callers as needed.
- Provided customer service support to resolve patient inquiries or complaints in a timely manner.
Education
BBA - General Management
Bryant And Stratton
Buffalo, NY10-2023
Skills
- Onboarding coordination
- Employee documentation
- Human resources policies
- Data management
- Microsoft Office
- Team collaboration
- Effective communication
- Conflict resolution
- Time management
Timeline
Employment Coordinator III
University of Rochester
03.2022 - Current
Secretary IV
University of Rochester
02.2021 - 03.2022
Outpatient Access Specialist/Lead
University of Rochester
11.2015 - 02.2021
BBA - General Management
Bryant And Stratton
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