Heather Hays
Tulsa,OK
Summary
Well-qualified property manager with proven success in maintaining profitability through positive resident relations and cost controls. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Property Manager
Westwind Enterprises
Tulsa, OK
10.2020 - Current
- Selected and hired contract personnel for property projects and contract services.
- Talent for cultivating and supporting tenant relationships, leading to high occupancy rates and minimal turnover.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Responsible for daily inspection of grounds to ensure highest quality presentation.
- Trained and motivated leasing staff during onboarding of new employees.
- Administered operations to handle needs of more than 500 tenants across 200 homes.
Assistant Property Manager
Westwind Enterprises
Sand Springs, OK
08.2019 - 10.2020
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Developed and executed plan to achieve and maintain 95% or better occupancy rate.
HBA Customer Service
Verizon Wireless
Wilmington, NC
08.2018 - 07.2019
- Answered inbound calls regarding plans and available offers.
- Resolved conflicts with billing and plan disputes.
- Responsible for upselling on every call.
- Prepared variety of different written communications, reports and documents
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Used Microsoft Word and other software tools to create documents and other communications
HHA Patient Aide
Private Duty Home Health
06.2017 - 07.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
Senior Assistant Manager
Security Finance, Financial Services
09.2015 - 05.2017
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
HHA Patient Aide
Home Health Agency
09.2013 - 07.2015
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
Career Specialist
CFSII
04.2011 - 07.2013
- Developed career and education plans based on individual needs.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Assisted clients in building successful job search strategies.
- Maintained case files and documented actions.
Assistant Manager
Normandy Apartments
Tulsa, OK
04.2008 - 03.2011
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to residents, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored security and handled incidents calmly.
Education
High School Diploma -
Nowata High School
Nowata, OK Skills
- Rent Manager
- Grounds and Facility Inspection
- Administrative Leadership
- Code Compliance
- Fair Housing Laws
- Property Management
- Sales and Marketing Skills
- Maintenance Knowledge
- Yardi
- Proven Sales Track Record
- Tenant and Eviction Laws
- Capital Projects Management
- Vendor Relations
Timeline
Property Manager
Westwind Enterprises
10.2020 - Current
Assistant Property Manager
Westwind Enterprises
08.2019 - 10.2020
HBA Customer Service
Verizon Wireless
08.2018 - 07.2019
HHA Patient Aide
Private Duty Home Health
06.2017 - 07.2018
Senior Assistant Manager
Security Finance, Financial Services
09.2015 - 05.2017
HHA Patient Aide
Home Health Agency
09.2013 - 07.2015
Career Specialist
CFSII
04.2011 - 07.2013
Assistant Manager
Normandy Apartments
04.2008 - 03.2011
High School Diploma -
Nowata High School
Similar Profiles
Marissa FelixMarissa Felix
Registrations Clerk at Westwind EnterprisesRegistrations Clerk at Westwind Enterprises
Kimberly TrompeterKimberly Trompeter
Residential Care Manager at Sapphire at WestwindResidential Care Manager at Sapphire at Westwind
Billy J Ashley JrBilly J Ashley Jr
135 Line Pilot at Westwind Helicopters135 Line Pilot at Westwind Helicopters