Heather Hebdon
New Orleans,LA
Summary
Qualified RN Case Manager with strong background in RN case management. Demonstrated ability to coordinate patient care plans and collaborate with healthcare teams to ensure optimal outcomes. Proven skills in patient advocacy and resource management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
RN Case Manager
Ochsner Medical Center
New Orleans, LA
09.2025 - Current
- Coordinated patient care plans to optimize health outcomes and resource utilization.
- Conducted comprehensive assessments to identify patient needs and develop individualized interventions.
- Collaborated with interdisciplinary teams to ensure continuity of care across various settings.
- Educated patients and families on disease management, treatment options, and resources available.
- Monitored patient progress and adjusted care plans based on clinical evaluations and feedback.
- Mentored junior nursing staff on case management best practices and regulatory compliance standards.
- Advocated for patients' rights and access to necessary healthcare services within the community.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
Director of Case Management
University Medical Center
New Orleans, Louisiana
04.2023 - 06.2025
- Achieved a 0.5-day reduction in loss time in first year, improving efficiency from 8 days to 7.5 days.
- Engaged in collaborative efforts within throughput project to streamline processes, resulting in decreased hold times from 26 days to 10 days.
- Analyzed existing workflows and established case management guidelines to optimize efficiency and effectiveness.
- Achieved significant improvements in care coordination and patient satisfaction through active participation in organizational committees. Reduced emergency department admission holds by 16 days through targeted project implementation.
- Spearheaded performance improvement initiatives within case management department.
Manager of Case Management
Our Lady of the Lake Regional Medical Center
Baton Rouge, LA
09.2017 - 04.2023
- Streamlined procedures to enhance departmental efficiency and ensure high-quality healthcare services.
- Evaluated data, prepared variance reports, and monitored departmental records to optimize resource management.
- Supported strategic direction of utilization management committee and resource council to enhance operational efficiency.
Appeals Coordinator
Our Lady of the Lake Regional Medical Center
Baton Rouge, LA
06.2015 - 09.2017
- Investigated and assessed payer issues to inform strategic decision-making and improve operational effectiveness.
- Developed targeted appeal letters to effectively communicate reimbursement requests to insurance providers.
- Managed appeals inventory to facilitate timely processing in accordance with established regulatory standards.
Utilization Review Registered Nurse
Our Lady of the Lake Regional Medical Center
Baton Rouge, LA
08.2013 - 05.2015
- Collaborated with interdisciplinary teams to develop patient-centered care plans and ensure quality outcomes.
- Conducted comprehensive utilization reviews to assess medical necessity and appropriateness of care.
- Educated healthcare providers on utilization review processes and best practices for patient management.
Director of Nursing
Westfield Hospital
Allentown, PA
05.2007 - 12.2012
- Implemented and optimized computer programs within Healthcare Management System (HMS) electronic medical record, supporting efficient workflows for all clinical departments.
- Established case management department to enhance operational efficiency within facility.
- Facilitated resolution of denial issues within appeals processes, optimizing reimbursement outcomes.
- Participated in safety, quality, and education committees to ensure compliance and improve operational standards.
RN Supervisor
Coordinated Health
Bethlehem, PA
01.2006 - 04.2007
- Guided and facilitated professional development initiatives for nursing staff within unit.
- Supervise nursing staff to ensure high-quality patient care and adherence to best practices.
Staff Nurse
Sacred Heart Hospital
Allentown, PA
01.2004 - 01.2006
- Facilitated implementation of new patient-controlled analgesia pump (Curlin Medical) to enhance pain management protocols.
- Conducted comprehensive assessments and administered medications, ensuring accuracy and compliance with protocols.
- Mentored junior nursing staff, fostering skill development and promoting best practices in patient management.
RN Floor Nurse
Lehigh Valley Hospital
Allentown, Pennsylvania
05.2003 - 01.2004
- Administered medications and treatments as prescribed, ensuring adherence to safety protocols.
- Monitored patient conditions, documenting vital signs and responses to interventions accurately.
- Collaborated with interdisciplinary teams to develop individualized care plans for diverse patient populations.
- Educated patients and families on health management strategies, promoting informed decision-making in care processes.
Professional Student Nurse Assistant
Lehigh Valley Hospital
Allentown, PA
01.2002 - 05.2003
Education
Master of Health Administration - Health Administration
LSU
Shreveport, LA01-2020
Bachelor of Science - Nursing
Kutztown University
Kutztown, Pennsylvania01-2010
Associates - Nursing
Lehigh Carbon Community College
Schnecksville, PA01-2003
Skills
- Chronic disease management
- Discharge planning
- HIPAA compliance
- Multidisciplinary approach
- Care coordination
- Utilization review
- Case evaluation
- Clinical assessment
- Community resources
- Quality improvement
- Healthcare regulations
- Case management
- Interdisciplinary collaboration
- Training staff
- Strong clinical judgment
- Documentation
- Patient and family advocacy
- Microsoft office
- EMR / EHR
Certification
- RN License - Louisiana RN140714
Original Issue Date : 05/17/2013
Current Issue Date : 11/04/2025
Current Expiration Date : 01/31/2028
Compact Status : Multistate
Timeline
RN Case Manager
Ochsner Medical Center
09.2025 - Current
Director of Case Management
University Medical Center
04.2023 - 06.2025
Manager of Case Management
Our Lady of the Lake Regional Medical Center
09.2017 - 04.2023
Appeals Coordinator
Our Lady of the Lake Regional Medical Center
06.2015 - 09.2017
Utilization Review Registered Nurse
Our Lady of the Lake Regional Medical Center
08.2013 - 05.2015
Director of Nursing
Westfield Hospital
05.2007 - 12.2012
RN Supervisor
Coordinated Health
01.2006 - 04.2007
Staff Nurse
Sacred Heart Hospital
01.2004 - 01.2006
RN Floor Nurse
Lehigh Valley Hospital
05.2003 - 01.2004
Professional Student Nurse Assistant
Lehigh Valley Hospital
01.2002 - 05.2003
Bachelor of Science - Nursing
Kutztown University
Associates - Nursing
Lehigh Carbon Community College
Master of Health Administration - Health Administration
LSU