HEATHER HEGE
MARQUETTE,MI
Summary
Friendly and enthusiastic individual with strong interpersonal skills, seeking to get back into the food industry through a barista position. Eager to contribute to a team environment, deliver exceptional customer service, and ensure high quality products.
Overview
17
17
years of professional experience
Work History
OFFICE MANAGER
Keller Skin Care
08.2023 - 11.2024
- Managed multiple provider schedules, organized office functions, and oversaw daily operations for 20+ employees
- Mentored and onboarded over 9 new employees, providing initial support and increasing employee retention by 75%
- Maintained inventory and office supplies to ensure the clinic runs smoothly
- Implemented an appointment scheduling and reminder platform, reducing 25% of the no-show patients in 2023
- Streamlined SOPs, boosting operational efficiency
- Ensured accurate record-keeping and meticulous attention to detail, contributing to the smooth and efficient functioning of office operations
OFFICE MANAGER
Idaho Allergy
07.2017 - 08.2023
- Introduced a digital patient payment management platform, reducing wait times and enhancing overall payment efficiency
- Managed complex insurance claims, ensuring accuracy and timely reimbursement
- Maintained meticulous patient records, adhering to strict and confidential HIPAA guidelines
- Optimized office protocols leading to increased patient satisfaction scores
- Managed office budgets and expenses achieving a 10% reduction in costs while maintaining high quality standards
- Developed a comprehensive staff training program focused on customer service, leading to higher patient satisfaction scores and better service quality
CERTIFIED NURSING ASSISTANT
St. Luke's Children's Hospital
05.2016 - 06.2017
- Delivered compassionate patient care, ensuring comfort and dignity, while assisting in daily activities and supporting medical staff
- Administered vital signs, monitoring and reporting critical changes, contributing to patient safety and effective medical interventions
- Collaborated with the healthcare team to create individualized care plans, enhancing patient recovery and satisfaction
- Maintained meticulous patient records and documentation, ensuring accuracy and compliance with healthcare regulations
- Provided emotional support to patients and families, fostering a nurturing environment and improving overall patient experience
- Facilitated patient mobility and comfort, ensuring smooth transport and effective use of medical resources
RESTAURANT MANAGER
Locavore
10.2014 - 04.2016
- Fostered a positive work environment, and improved staff retention
- Partnered with local suppliers, creating unique dining experiences and supporting the community
- Analyzed sales data, and identified trends to inform strategic decisions
- Implemented cost-saving measures without compromising quality, improving profitability
- Spearheaded the restaurant's digital transformation, introducing online ordering and reservation systems
- Elevated brand presence, attracting new customer segments
- Optimized operations and reduced food waste through inventory management system implementation, boosting revenue and customer satisfaction scores
BARISTA
Forget-Me-Not Espresso
03.2008 - 07.2012
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served. Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Boise State University
Boise, Idaho05.2014
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University of Alaska Fairbanks
Fairbanks, Alaska08.2010
High School - undefined
Lathrop High School
Fairbanks, Alaska05.2006
Skills
- Problem-Solving
- Organization
- Espresso machine operations
- Communication Skills
- Hand-crafted drink recipes
- Adaptability
- New product introduction
- Team Leadership
- Performance assessments
- Staff Training
- Customer Service
- Operational Efficiency
- Event Coordination
- Vendor Relations
- Health and safety compliance
Timeline
OFFICE MANAGER
Keller Skin Care
08.2023 - 11.2024
OFFICE MANAGER
Idaho Allergy
07.2017 - 08.2023
CERTIFIED NURSING ASSISTANT
St. Luke's Children's Hospital
05.2016 - 06.2017
RESTAURANT MANAGER
Locavore
10.2014 - 04.2016
BARISTA
Forget-Me-Not Espresso
03.2008 - 07.2012
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University of Alaska Fairbanks
High School - undefined
Lathrop High School
Boise State University
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