Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Hehir

Kings Park,NY

Summary

Veteran Scheduler driven to optimize procedures and improve productivity. Knowledgeable about calendar management and documentation. Bringing 10 years of experience in administration and customer service.

Overview

14
14
years of professional experience

Work History

Scheduler

Zwanger Pesiri Radiology
Lindenhurst, NY
07.2014 - Current
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Entered information into system to update status reports.
  • Submitted new system orders and completed related paperwork.
  • Answered telephones and directed calls to appropriate staff members.
  • Maintained customer records with timely and accurate database updates.
  • Took information from potential customers to assess needs.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Managed more than 50 incoming calls per day.
  • Managed large volumes of daily outgoing calls while adhering to predetermined quotas.

Front Desk Receptionist

BAB Radiology
Commack, NY
06.2011 - 07.2014
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.

Education

High School Diploma -

Northport High School
Northport, Ny
06.2007

Some College (No Degree) - Liberal Arts And General Studies

Suffolk County Community College
Selden, NY

Skills

  • Recordkeeping expertise
  • Key relationship management
  • Schedule coordination
  • Order processing
  • Outbound calling
  • Multiline phone system proficiency
  • Telephone headset mastery
  • Customer conflict resolution
  • High-volume call reception
  • Customer retention

Timeline

Scheduler

Zwanger Pesiri Radiology
07.2014 - Current

Front Desk Receptionist

BAB Radiology
06.2011 - 07.2014

High School Diploma -

Northport High School

Some College (No Degree) - Liberal Arts And General Studies

Suffolk County Community College

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