Heather Heiman
Charlotte,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Lost Time Workers Compensation Claims Adjuster
Travelers Insurance Company
04.2022 - Current
- Licensed lost time litigation workers compensation claims adjuster with a focus on employee return to work.
- Manage a case load of 170+ open NC,SC, and VA claims with lost time, to conclusion.
- Negotiate settlements were appropriate to resolve claims.
- If causation is an issue, retain experts to perform IME or records review.
- Set accurate reserves.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
- Streamlined workflow for faster claim resolution by coordinating with various internal departments and external agencies.
- Collaborated with legal teams to represent the company in litigation cases, leading to favorable outcomes in complex claim disputes.
- Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
Workers Compensation Claims Assistant
CCMSI
02.2021 - 04.2022
- Processed and recorded new policies and claims.
- Maintained confidentiality of patient finances, records, and health statuses.
- Management of the Nurse Case Management mailbox.
- Enter and transcribing medical records into claims for adjusters.
- Pay all NCM outstanding bills.
- Complete and mailing of form 90's to claimants/attorneys.
- Manage the State of SC mailbox and dropping mail into claims for adjusters.
- Preparation of files to go to the Attorney Generals' office and sorting mail/bills and making sure they are administered to proper parties.
Assistant Store Manager
Bed Bath & Beyond
11.2014 - 10.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Train and development of new employees.
- Assist with hiring process and performing interviews
- Served as primary point of contact for escalated customer service issues.
Merchandising Lead/Project Manager
Bed Bath & Beyond
01.2014 - 11.2014
- Responsible for planning and mapping of a full store remodel in one of the top producing stores in the NE region.
- Developed new employees in a fast-paced setting, guiding them each with hands on traning
- Streamlined project timelines by implementing efficient scheduling and resource allocation strategies.
- Enhanced team collaboration for successful project outcomes by fostering open communication and feedback channels.
- Managed cross-functional teams to achieve project milestones, ensuring timely delivery of high-quality products.
- Led the development of comprehensive project plans, incorporating scope definition, risk mitigation strategies, and budgeting considerations.
Department Manager/Harmon
Bed Bath & Beyond
01.2012 - 11.2014
- Increased overall store sales an average of 5% per period.
- Executed new merchandising plans in a timely manner, visually maintained the cleanliness of the department.
- Cross trained in multiple departments.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Sales Representative/Custmer Service Trainer
Bed Bath & Beyond
09.2004 - 09.2012
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Worked effectively to maintain a safe and friendly work environment for both customers and management.
- Responsible for providing excellent customer service.
Education
Criminal Justice
Florida Atlantic University
Boca Raton, FL2007
Skills
- Technical knowledge
- Claims Investigation
- Claims Processing
- Highly motivated
- Best Practices Implementation
- North Carolina Claims Adjuster License
- Legal Compliance
- Team Collaboration
- Settlement Negotiations
- Critical Thinking
- Decision-Making
- Attention to Detail
Additional Information
Travelers Committees:
The CARETEAM
The Engagement Team
Team Meeting Facilitator and Trainer/Mentor for new hires
Timeline
Lost Time Workers Compensation Claims Adjuster
Travelers Insurance Company
04.2022 - Current
Workers Compensation Claims Assistant
CCMSI
02.2021 - 04.2022
Assistant Store Manager
Bed Bath & Beyond
11.2014 - 10.2020
Merchandising Lead/Project Manager
Bed Bath & Beyond
01.2014 - 11.2014
Department Manager/Harmon
Bed Bath & Beyond
01.2012 - 11.2014
Sales Representative/Custmer Service Trainer
Bed Bath & Beyond
09.2004 - 09.2012
Criminal Justice
Florida Atlantic University
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