Heather Heinecke
Clinton,MO
Summary
Dynamic leadership skills and a Certified Pharmacy Technician with a proven track record at LD Enterprises & Summers Pharmacy, enhancing workflow and customer satisfaction through effective problem-solving and team collaboration. Skilled in operations management and customer service, increased profitability by optimizing inventory and staff training, demonstrating a commitment to excellence and innovation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Pharmacy Technician/Community Health Care Worker
Summers Pharmacy
08.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
General Manager of Food Service
LD Enterprises
12.2005 - 05.2023
- General Manager of overall company (at one time 10 locations & multiple food/drink concessions)
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between staff & Management Team to ensure excellent service.
- Managed financial aspects of the business including budgeting, balancing deposits, maximizing profits.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Improved staff retention rates by offering flexible scheduling, awarding positive behavior, loyalty & creating a program for additional pay increases based off learning & accurately executing new tasks (more responsibility = more money).
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Monitored industry trends to stay ahead of competitors and continuously adapt operations as needed for continued success in the marketplace.
- Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Weekly paperwork including transmitting sales, payroll, invoices & deposits.
- Performed interviews with potential candidates, processed new hire paperwork & on-boarding.
- Processed payroll weekly
- Assisted office manager with filing, paying invoices. payroll, entering deposit information into accounting software, covered for office manager when she needed off.
- Managed multiple locations at the same time
- Troubleshooting issues
Education
High School Diploma -
ICS
Scranton, Pa05.1999
Skills
- Problem-solving skills
- Confidentiality and HIPAA
- Manual and automated medication dispensing
- Customer Service
- Attention to Detail
- Cash Register Operations
- Staff Leadership
- Operations Management
- Marketing and Promotions
- Quality Control
- Food Preparation
- Purchasing
- Staff Supervision
- Special events planning
- Ordering Supplies
- Health Inspections
- Equipment management
- Waste Reduction
- Hiring procedures
- Promotions planning
- Employee Retention
- Portion Control
- Food Storage
- Training and Onboarding
- Supply Ordering and Management
- Problem-Solving
- Inventory Management
- Serve Safe
- Investigating Complaints
- Scheduling
- Sanitation
- Scheduling Staff
- Recruitment and hiring
Timeline
Pharmacy Technician/Community Health Care Worker
Summers Pharmacy
08.2023 - Current
General Manager of Food Service
LD Enterprises
12.2005 - 05.2023
High School Diploma -
ICS
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