Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Heather Helfers

Business owner
Green Valley,IL
Heather Helfers

Summary

Visionary Business Owner known for high productivity and efficient task completion. Excel in strategic planning, financial management, and operational oversight. Strong leadership skills sharpen ability to inspire teams and drive business growth. Approach challenges with innovative solutions, fostering positive change and organizational development. Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Goal-oriented professional with a background in leading customer service teams. Bring experience managing escalated customer issues, training new hires, and implementing process improvements to enhance productivity. Strengths include strong communication skills, conflict resolution expertise, and adaptability to fast-paced environments. In previous roles, have consistently improved team performance through innovative strategies and motivational leadership.

Sophisticated professional with many years overseeing organizational human resource services. Seasoned professional with experience leading hiring efforts, benefits administration, and various programs. Practiced in payroll processing and requirements. Focused on driving positive company culture.

Resourceful Online Reseller known for high productivity and efficient task completion. Skilled in inventory management, digital marketing strategies, and customer relationship building. Possess strong negotiation skills, adaptability, and problem-solving abilities which are valuable in navigating market trends and achieving sales goals. Excel in communication, time management, and organizational skills to drive successful online resale operations.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skilled in online typing with background in transcription, data entry, and customer service. Strengths include fast typing speed, accuracy, and adaptability to various digital platforms. Consistently delivered high-quality work under tight deadlines while maintaining attention to detail and confidentiality. Proven track record of improving efficiency and streamlining processes in previous roles.

Personable Technical Recruiter looking to tackle new responsibilities and build upon skills. Adept at thoroughly analyzing job descriptions and writing and posting job ads on various platforms. In-depth knowledge of the hiring and recruiting process, including salary negotiations, reference checking and interviewing.

Strategic Technical Recruiter with strong background in IT industries and software development environments. Demonstrated skills in sourcing, screening and placing top-tier candidates within competitive markets. Known for fostering positive candidate experiences, building solid client relationships, and contributing to overall team success. Primed to facilitate growth and enhance recruiting efforts of any fast-paced tech organization.

Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework.

Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skilled in remote project coordination, with rich experience in managing various tasks including scheduling, budgeting, and communication. Strong emphasis on organization and time management abilities to ensure smooth operation of projects. Proven ability to adapt quickly to new technologies, demonstrating proficiency in digital collaboration tools. Previous work has resulted in improved efficiency and successful project completions within designated deadlines.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

23
years of professional experience

Work History

Sky’s beauty boutique
Pekin , IL

Business Owner
05.2017 - Current

Job overview

  • Identified and recruited staff members, including managers and sales personnel.
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Negotiated contracts with vendors for supplies and services.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
  • Resolved conflicts between employees or customers in a timely manner.
  • Conducted regular meetings with employees to review progress towards company goals.
  • Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
  • Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
  • Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
  • Scheduled maintenance activities for equipment used by the business.
  • Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
  • Updated website content regularly according to current trends within target markets.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Kept records for production, inventory, income, and expenses.
  • Investigated new technologies that could improve efficiency within the organization.
  • Determined pricing for products or services based on costs and competition.
  • Interviewed, trained and supervised employees.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Set pricing structures according to market analytics and emerging trends.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Conducted competitive analysis to inform strategic planning and positioning.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.

Mauries candy shop
Pekin , IL

Manager
01.2014 - 10.2017

Job overview

  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Reviewed contracts before signing them on behalf of the organization.
  • Organized special events such as conferences or training sessions for employees.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored staff performance and addressed issues.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Developed and implemented strategic plans to achieve company objectives.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Directed recruitment, hiring, and training of new staff members.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Implemented quality control measures to uphold company standards.

Education

Midwest Central
Manito, IL

High School Diploma
05-1999

University Overview

Liberty University
Lynchburg, VA

Some College (No Degree) from Business Administration

University Overview

Skills

  • Employee Development
  • Customer Service
  • Business Planning
  • Quality Assurance
  • Accounting management
  • Sales Development
  • Business marketing
  • Negotiation
  • Attention to Detail
  • Corporate Governance
  • Business Administration
  • Employee Training
  • Business Development
  • Staff Management
  • Regulatory Compliance
  • Financial Management
  • Sales oversight
  • Project Management
  • Contract Management
  • Innovation management
  • Sales Planning
  • Issue Resolution
  • Consulting
  • Driven and Determined
  • Entrepreneurial personality
  • Financial Planning
  • Vendor Relationship Management
  • Team Collaboration and Leadership
  • Trends Analysis
  • Sustainable business models
  • Staff hiring
  • Performance Improvement
  • Entrepreneurial leadership
  • Change Management
  • Human Resources Management
  • Process Improvement
  • Staffing oversight
  • Professional Networking
  • Start-Up Operations
  • Social Media Marketing
  • Operations Management
  • Financial Administration
  • Relationship Building
  • Negotiation and Persuasion
  • Purchasing and planning
  • Cost Control and Budgeting
  • Industry trend tracking
  • Strategic Decision-Making
  • Policies and Procedures Development
  • Public Speaking
  • New Business Development
  • Customer Relations
  • Bookkeeping
  • Task Delegation
  • Organizational Development
  • Sales strategics
  • Coaching and Mentoring
  • Cost analysis and savings
  • Budget Control
  • Work Planning and Prioritization

Timeline

Business Owner
Sky’s beauty boutique
05.2017 - Current
Manager
Mauries candy shop
01.2014 - 10.2017
Midwest Central
High School Diploma
Liberty University
Some College (No Degree) from Business Administration
Heather HelfersBusiness owner