Heather Helfrich
Portland,OR
Summary
Results-driven professional with a Bachelor of Science in Psychology, equipped with strong technical skills and a passion for software development. Seeking a software-based role where I can leverage my expertise in Python3, data analysis, and statistical analysis to drive innovation and contribute to a dynamic team.
Overview
10
10
years of professional experience
Work History
Shift Lead
Insomnia Cookies
06.2025 - Current
- Supervised team members during shifts to ensure operational efficiency and high-quality service.
- Trained new staff on procedures, customer service standards, and product knowledge.
- Implemented workflow improvements that enhanced order accuracy and reduced service times.
After School Teacher
Stephenson Children's Care Association
01.2020 - 03.2020
- Observed and monitored children's play activities to promote healthy, safe environment.
- Prepared after-school enrichment activities for children to encourage student participation.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Fostered student curiosity and interest through creative hands-on activities.
Senior Customer Service Representative
Thermo Fisher Scientific Inc.
03.2019 - 07.2019
- Processed, scheduled and executed customer orders for new and established customers.
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coordinated service calls between clients and field service engineers.
Customer Service Associate
Great American Video And Espresso
01.2016 - 06.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor of Science - Computer Science
Oregon State University
Bachelor of Science - Psychology
Portland State University
Portland, OR12.2018
Skills
- Programming: Proficient in Python3
- Data Analysis: Experienced in data analysis techniques, including statistical analysis and data visualization
- Microsoft Office Suite: Advanced skills in Microsoft Excel, including expertise in creating and working with pivot tables
- Communication: Exceptional verbal and written communication skills, with a proven ability to convey complex information clearly and concisely
- Problem-Solving: Strong problem-solving abilities, demonstrated through effective troubleshooting and critical thinking
- Quick Learner: Adept at rapidly acquiring and mastering new concepts, tools, and technologies to adapt to evolving work environments
- Human Relations: Experienced in building positive relationships and effective teamwork
Timeline
Shift Lead
Insomnia Cookies
06.2025 - Current
After School Teacher
Stephenson Children's Care Association
01.2020 - 03.2020
Senior Customer Service Representative
Thermo Fisher Scientific Inc.
03.2019 - 07.2019
Customer Service Associate
Great American Video And Espresso
01.2016 - 06.2017
Bachelor of Science - Computer Science
Oregon State University
Bachelor of Science - Psychology
Portland State University