Summary
Overview
Work History
Education
Skills
Timeline
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Heather Henderson

Charleston,MO

Summary

Hardworking and motivated with 4 years of experience and record of success in management industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

9
9
years of professional experience

Work History

In Home Health Care

Bootheel Healthcare
East Pra, MO
06.2021 - 08.2023
  • Assisted with light housekeeping tasks including laundry, vacuuming and meal preparation.
  • Assisted clients in taking prescribed medications as ordered by their physician.
  • Developed individualized plans of care to meet the specific needs of each client.
  • Provided companionship services such as reading books or playing games with the client.
  • Provided daily assistance with bathing, grooming, dressing and mobility needs.
  • Performed wound care procedures such as changing dressings or applying topical ointments.

Manager

Huddle House
Charleston, MO
01.2017 - 02.2019
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.

Assistant Manager

Casey's
Charleston , MO
01.2015 - 01.2016
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained up-to-date knowledge of company products and services.

Education

East Prairie High School
East Prairie, MO

Skills

  • Feeding Assistance
  • Behavioral Support
  • Appointment Scheduling
  • Personal Care Assistance
  • Meal Preparation
  • General Housekeeping

Timeline

In Home Health Care

Bootheel Healthcare
06.2021 - 08.2023

Manager

Huddle House
01.2017 - 02.2019

Assistant Manager

Casey's
01.2015 - 01.2016

East Prairie High School

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Heather Henderson