Heather Henderson
Fresno,CA
Summary
Versatile Medical Biller committed to maintaining high customer satisfaction by providing friendly, fast service for all needs. Skillful in researching and resolving billing discrepancies and claims. Disciplined and energetic professional well-versed in medical claim appeal processing, clinical relations, and medical billing.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Shift Leader Walgreens Boots Alliance - Fresno, C
01.2024 - Current
- Oversee Store Operations: Assume responsibility for managing store operations in the absence of store management, ensuring the smooth execution of daily tasks and adherence to company standards.
- Exceptional Customer Service: Deliver outstanding customer service by promptly addressing inquiries, resolving issues, and providing product recommendations, resulting in enhanced customer satisfaction and repeat business.
- Compliance Enforcement: Enforce company policies and procedures, including copyright procedures for processing photo orders, to maintain legal compliance and uphold brand integrity.
- Vendor Management: Receive vendor deliveries according to company guidelines, inspecting shipments for accuracy and quality, and promptly addressing any discrepancies to ensure optimal inventory management.
- Inventory Control: Maintain accurate inventory counts for designated product categories through regular stock checks and reconciliation, facilitating efficient restocking and minimizing stockouts.
- Cash Handling and Reporting: Execute cash handling duties with precision, including processing returns, refunds, cash drops, and safe reports, while adhering to stringent cash handling policies and maintaining a high level of accuracy and security.
Precertification Specialist
Midwest Gastrointestinal - Omaha, NE
01.2023 - 11.2023
- Data Collection and Verification: Collect and verify patient information from Electronic Medical Record (EMR) systems to ensure the accurate verification of covered services by patient insurance companies.
- Insurance Verification: Input patient demographics into EMR and verify benefits through online portals, meticulously cross-referencing information to ensure the accuracy of patient insurance coverage and minimize billing errors.
- Authorization Coordination: Initiate proactive communication with patient insurance companies to obtain authorizations for medical procedures before patient appointments, ensuring seamless billing processes and minimizing payment delays.
Sales Associate
Walgreens Boots Alliance
09.2021 - 12.2022
- Customer Engagement: Engage with customers in a friendly and approachable manner, providing personalized assistance and product recommendations to meet their needs and enhance their shopping experience.
- Transaction Processing: Efficiently process transactions, including accurately ringing up products, verifying coupons, and explaining the benefits of the store loyalty program, ensuring a seamless checkout process for customers.
- Issue Resolution: Address customer concerns and inquiries with empathy and professionalism, resolving issues promptly and effectively to ensure customer satisfaction and foster positive relationships.
Education
Career Certificate in Medical Billing -
Institute of Technology - Redding
Clovis, CA06.2021
High School Diploma -
Millard West High School
Omaha, NE06.2015
Skills
Medical Coding
CPT Coding
EMR Systems
Medical Billing
ICD-10
Medical Terminology
Insurance Verification
Medical Records
Medical Office Experience
Cash handling
Analysis skills
Microsoft Excel
Microsoft Office
Anatomy knowledge
ICD-9
Customer service
Organizational skills
Communication skills
Physiology Knowledge
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Flexible Schedule
- Decision-making capabilities
- Strong verbal and written communication
Certification
Career Certificate in Medical Billing and Coding
Timeline
Shift Leader
Shift Leader Walgreens Boots Alliance - Fresno, C
01.2024 - Current
Precertification Specialist
Midwest Gastrointestinal - Omaha, NE
01.2023 - 11.2023
Sales Associate
Walgreens Boots Alliance
09.2021 - 12.2022
Career Certificate in Medical Billing -
Institute of Technology - Redding
High School Diploma -
Millard West High School
Career Certificate in Medical Billing and Coding
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